My normal business hours are Monday-Friday 7:00am - 4:00pm, excluding Holidays. If you contact me outside of normal business hours, please allow 48 hours for a response as it takes time for me to answer all questions while completing orders and caring for 2 young children. I very well may answer questions or complete orders during the evening or on weekends, but this is not to be expected. Thank you for understanding that I am a mother first :)

Hi friends 👋🏻. If you’re interested in receiving my latest Etsy coupon and staying informed on sales and giveaways, just text “COUPON” to 860-430-4999.  I’m trying this method instead of responding to dozens of messages a day asking for my next sale or coupon code.

IMPORTANT INFORMATION for INTERNATIONAL SHIPPING
We are happy to ship to our International Etsy Customers. However, we are not responsible for customs fees, delays, lost or wayward International orders as they are not trackable from the USA. It is the responsibility of the Buyer to track and locate their international package from their home country and deal directly with their own postal service and custom agents. By purchasing from Custom EsSCENTials on Etsy and supplying an international shipping address, the Buyer agrees to the above. Custom EsSCENTials specifically is not responsible for shipments once they leave our facility.