1. Click on your profile picture on Etsy.com
2. Select “Purchase and reviews”
3. Then click the button to the right of the item you bought from our shop “View Receipt”
4. Scroll down to “Shipping Details”
5. There you will find when your order is scheduled to ship by.

Yes, we offer bulk pricing if you are ordering more than 12 of the SAME EXACT ITEM, please contact us for bulk pricing. Please include the following information:

Quantity of Item
Date Needed By
Zip Code of Ship To

Yes, we are! If you would like to follow us on Instagram or like us on Facebook, our links are as follows:

Facebook: www.Facebook.com/NorthernCountryGirlD
Instagram: @NorthernCountryGirlDesigns

Yes, we do! At checkout, you will select the shipping method you would like. Please note that first class international shipping does not include insurance. If you would like to add insurance, please contact us. We are not held liable for contents that are damaged during transit.

All domestic (United States) orders that are shipped with Priority Mail come with $100.00 insurance standard. If your item arrives damaged, please send us the following:

1. Picture of the damaged item(s)
2. Picture of the box

DO NOT throw away your items. They maybe required to be returned to the post office on occasion. Please note that you must notify us within two days of delivery. Notifying us after that time frame will require you to handle to insurance claim on your own. USPS allows for claims to be submitted 14 days after delivery. We will ONLY replace the item once the claim is approved and a check has been issued. If you would like the item sooner, you can file a claim and repurchase the item.

If your package was returned to us, you will need to repurchase a shipping label to reship the item. We do not offer refunds on personalized items. If we cannot resell the item, we do not offer refunds.

Yes, if you are wanting to customize a standard sign or design to your specifications then there will be an additional design fee that is charge. In addition, any edits after two proofs are subject to additional fees. Please feel free to email us with any questions to obtain clarity.

Yes, we recently changed our shop name to the acronym NCGD. Etsy only allows so many characters for the name and was cutting off our name. We decided that it would be easier for customers to find us using NCGD.

The BUYER is responsible. Why? We offer free shipping on products and cannot pay shipping additionally back and forth. We are providing tumblers at a reasonable cost