►Check production time for your item before ordering
►Include required instructions in the text box at check out. Missing instructions can delay your order
►Check your Etsy inbox for notes from us about your order, that's where we will contact you
►Plan on the full advertised turn around time for your order to be shipped
►Clear all rush requests with us before ordering to avoid disappointment. Placing an order and requesting a rush in the instructions does not guarantee that you will receive your item by your preferred delivery date.
►If you request a proof, you must reply within 48 hours of us sending it to you. If you fail to reply and your ship date arrives, we will use our judgement to finalize the design.

Click the "item details" arrow to expand the full description of any item before ordering. Use the text box to type in the required instructions for your order. A complete list of what we need from you is under "ORDERING INSTRUCTIONS" in each listing as well as by the free text box. Missing instructions may delay your order and will slow us down. Look at all 10 photos in listing before ordering to see font styles, thread colors and other product info. We'll message you through Etsy if we have questions so be sure to check your inbox! Etsy does not give us your phone number. Read listing info and include all required instructions to ensure prompt/accurate production of your item and to help us stay on time shipping your order.

All monograms are embroidered with state of the art embroidery machines to provide you with the highest quality results. We do not use heat press or vinyl. Everything we make is embroidered. Refer to the photo of the sample font style chart in each listing to see samples of the lettering font styles that are available. To see the full alphabet in any font style go to the link below. You may have to copy and paste it into your browser. Once there, scroll below the chart and click on any link to expand that font style to see all the letters. www.prettypersonalgifts.com/pages/embroidery-font-styles
This is an important step so we recommend you take the time to preview the full alphabet to ensure you are going to love what you select.

We embroider monograms exactly as you give them to us. We don't rearrange letters so be sure the letters are in correct monogram order. If you are unsure please ask before ordering. When looking at our sample font style chart If you see a taller letter in the center of a monogram that letter represents the person's last name and the order would be "first LAST middle". If all 3 letters are the same height the order is "first middle last". Give us the person's full name if you don't know the proper monogram order. The correct order will be determined by the font style you choose from our sample chart, not by the gender of the recipient.

Size charts are typically located in with the product photos. Please contact us before ordering if you have questions regarding the size of any item. Our bride and bridal party wedding shirts are men's oxfords. As such they will be over sized on most women. Smaller sizes are available upon request. Some items are unisex and run bigger for women. Please contact us before you order if you have any questions or if you need additional measurements. Personalized items cannot be returned or exchanged unless there is an error on our part. Be sure to check the sizing and ask questions before you order.

We're thrilled you're considering placing an order with us. Before you do, please read the entire product description, organize your instructions and consider our advertised processing time. We're grateful to be a busy monogram shop with over 41,000 sales here on Etsy since 2012. We take great care with each item we create because we believe quality and attention to detail are important. We're upfront and honest about our processing times because we want you to know exactly what to expect before you order. We constantly evaluate our work load to accurately calculate processing times so we can ship your order on time as promised. Please help us stay on track and on time by submitting complete and accurate instructions with your order.

Standard Order - Plan on our full advertised production time to avoid disappointment when ordering. If the full advertised turn around time will not work for your needs, please contact us before you order to request a rush.

Rush Orders - You must get approval before you order. Please do not request a rush in your order instructions unless you've already received pre-approval from us. We don't always see your notes and instructions right away so if you do not get pre-approval for a rush, your order may not arrive in time to meet your deadline.

Each item is customized and embroidered to your specifications upon ordering and cannot be returned, exchanged or cancelled. If there is error on our part we will replace the item entirely at our expense. Please notify us of any issues with your order upon delivery so we can assist you. We want you to be satisfied with your purchase so please ask all questions before you order.

We ship USPS & UPS at our discretion and provide tracking & insurance. Your satisfaction is important to us so contact us immediately with any delivery issues. Provide a correct/complete shipping address with your order. Shipments returned for incorrect address provided by a customer will require added costs which are the customer's responsibility. The USPS advises to ship only to people currently registered to receive mail at a shipping address. Using someone's name who doesn't receive mail at the ship address can cause the order to be returned. We are not responsible for lost/delayed orders shipped to an incorrect address provided by a customer. We will assist as best we can with recovery efforts if you make a shipping address error.

Yes! We're happy to provide up to 3 complimentary proofs after an order is placed. A proof is a graphic preview of your personalization in the font style you requested. Request your proof in your instructions when you order, and we will send a preview to your inbox. Once we send you the proof, you have 48 hours to approve or request changes to the personalization. Failure to reply or communicate with us during the proofing process will result in our designer making final decisions when your scheduled ship date arrives. At that time we will proceed using our judgement. Check your Etsy inbox if you've requested a proof. We only send a proof when requested and you must reply or you forfeit your ability to approve or make changes.