Crew LaLa™ products are all handmade custom items with thought, love and attention to detail put into every piece. Our products are made from quality fabrics and backed with strong yet soft webbing to give you the unique style you love with the durability your pup needs. Safety being the main focus for any puppy parent, each piece has been triple stitched at all stress points to keep the durable, high quality hardware in place. Each collar is outfitted with your choice of a gold metal, silver metal, or black plastic buckle. The strong, quick release buckle is curved for maximum comfort.
Click here for our sizing & care guide:
http://www.crewlala.com/pages/sizing
***AVAILABLE UPGRADES***
CUSTOM BUCKLE ENGRAVING
https://www.etsy.com/listing/256669393/add-on-custom-buckle-engraving?ref=shop_home_feat_1
MATCHING LEASH
https://www.etsy.com/listing/96110879/custom-matching-leash-you-choose-the?ref=shop_home_active
RUSH PRODUCTION & 2 DAY PRIORITY SHIPPING UPGRADE
https://www.etsy.com/listing/158952084/rush-production-shipping-upgrade?ref=shop_home_active
***SHIPPING***
Crew LaLa™ products are all handmade to order just for you! With this in mind, please allow 5-10 business days for production. We appreciate your patience!
STANDARD SHIPPING-
All orders will be shipped via USPS First Class Mail with delivery confirmation. An email will be sent to you once your package has been shipped. Please allow approximately 5-10 business days for production & 2-5 days for delivery.
RUSH PRODUCTION & PRIORITY SHIPPING-
All orders will be shipped via USPS Priority Mail with delivery confirmation. An email will be sent to you once your package has been shipped. Please allow 1-3 business days for production & 2-3 days for delivery.
INTERNATIONAL SHIPPING-
All International orders will be shipped via USPS First Class Mail. An email will be sent to you once your package has been shipped. Our current production time is 15-10 business days. After your package has shipped, delivery is typically within 10-14 business days however it can take up to 6 weeks. First Class Mail DOES NOT include tracking or insurance. We strongly suggest upgrading to Priority Mail for faster delivery with tracking. Please contact us for all upgraded shipping options.
**EXCHANGE POLICY**
Due to the fact that each Crew LaLa™ product is custom made by hand to order, we do not accept returns. Please be sure you are ordering with our SIZE CHART in mind. If a collar or leash needs to be exchanged for a different size, there will be a $10 production charge per item that must be remade. Merchandise should be returned in its original unused condition. The customer is responsible for paying shipping fees associated with exchanging an item.
For exchanged goods, please note that the item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note that exchanges are not applicable for custom designs or collars with engraved buckles.
An invoice will be sent to the customer with exchange/shipping charges & must be paid in full before the exchange will be added to the production schedule.
Thank you for checking out Crew LaLa™!!