General terms and conditions & cancellation policy

Imprint/ cancellation policy/ model cancellation form/
General terms and conditions and customer information/privacy policy
imprint
Legal provider identification:
Monica Finck
WOOD & WOOLENS
Dorotheenstr. 79A
40235 Dusseldorf
Germany
Telephone: 02116013825
Fax: 02116013827
E-mail: info@woodwoollens.de
VAT ID: DE813931740
Due to the small business status, the VAT is not shown in the invoice according to § 19 UStG.
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), accessible
at https://ec.europa.eu/odr.
We are not willing and not obliged to participate in dispute settlement procedures before consumer arbitration boards.
We have been a member of the "FairCommerce" initiative since February 26th, 2016.
You can find more information on this at www.haendlerbund.de/faircommerce.
Right of withdrawal for the sale of goods
Right of Withdrawal
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor
can be attributed to their self-employed professional activity.)
Right of withdrawal
right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day
- on which you or a third party designated by you who is not the carrier took possession of the goods, if you
have ordered one or more goods as part of a single order and these will be delivered in one go;
- on which you or a third party named by you who is not the carrier took possession of the last goods, provided that
you have ordered several goods as part of a single order and they are delivered separately;
In order to exercise your right of withdrawal, you must inform us (Monika Finck, Dorotheenstr. 79A, 40235 Düsseldorf, telephone number: 02116013825,
e-mail address: info@woodwoollens.de) by means of a clear statement (e.g. a letter sent by post or an e-mail)
about your decision to revoke this contract. You can use the attached model cancellation form for this,
however, this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send us the notification of your exercise of the right of cancellation before the cancellation period has expired
send off
Consequences of revocation
If you withdraw from this contract, we have to pay you all payments that we have received from you, including delivery costs (with
Except for the additional costs resulting from you choosing a different type of delivery than that offered by us,
have chosen the cheapest standard delivery), to be repaid immediately and at the latest within 14 days from the day on which the
We have received notification of your cancellation of this contract. For this repayment we use the same means of payment that
you used in the original transaction, unless expressly agreed otherwise with you; in none
In this case, you will be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that
you have returned the goods, whichever is earlier.
You have the goods immediately and in any event not later than 14 days from the day on which you informed us of the cancellation of this
contract, send it back to us or hand it over. The deadline is met if you return the goods before the deadline of 14
send days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the quality,
Characteristics and functioning of the goods is not due to the necessary handling of them.
Reasons for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the
consumer is relevant or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but no earlier than 30 days after
conclusion of the contract and whose current value depends on fluctuations in the market on which the entrepreneur
has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygieneare net if
their seal has been removed after delivery;
- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the sealing is broken after the
delivery has been removed.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
- To Monika Finck, Dorotheenstr. 79A, 40235 Düsseldorf, e-mail address: info@woodwoollens.de :
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.
General terms and conditions and customer information/privacy policy
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to the contracts, which you conclude with us as a supplier (Monika Finck) via the Internet platform
close etsy. Unless otherwise agreed, the inclusion of your own terms and conditions may be used
objected.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that
predominantly neither their commercial nor their self-employed professional activity can be attributed. Everyone is an entrepreneur
natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, exercise their
independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods.
(2) If an article is posted by us on etsy, the activation of the offer page on etsy constitutes the binding offer for the sale
Conclusion of a contract under the conditions contained in the article page.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding button in the navigation bar
You call up the "shopping cart" and make changes there at any time. After selecting the payment method and calling up the "Checkout" page
Go" or "Pay with PayPal" the input of the personal data as well as the data related to the payment type takes place. Finally
All order data will be displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal or Sofort) as a payment method, you will first be taken to the website of the provider of the
Immediate payment system forwarded. If you are forwarded to the respective instant payment system, take the appropriate one there
Selection or input of your data. Finally, you will be directed back to etsy to the order summary page.
Before sending the order, you have the opportunity to check all the information again on the order overview page
change (also via the "back" function of the Internet browser) or cancel the purchase.
By submitting the order via the corresponding button, you declare your acceptance of the offer in a legally binding manner,
whereby the contract is formed.
(4) The order is processed and all information required in connection with the conclusion of the contract is transmitted
partially automated by e-mail. You must therefore ensure that the e-mail address you have given us is correct,
the receipt of e-mails is technically ensured and, in particular, not prevented by SPAM filters.
§ 3 Individually designed goods
(1) You provide us with the appropriate information, texts or files required for the individual design of the goods via the
online ordering system or by e-mail at the latest immediately after conclusion of the contract. Our possible specifications
File formats must be observed.
(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, naming rights,
trademark rights) or violate existing laws. You expressly indemnify us from all in this
claims asserted by third parties in connection with this. This also applies to the costs of the necessary in this context
legal representation.
(3) We do not check the transmitted data for correctness of content and assume no liability for errors in this respect.
(4) If specified in the respective item description, we will send you a correction template that you
must be checked immediately. If you agree with the draft, submit the correction template by countersigning it in text form (e.g.
e-mail) for execution.
The design work will not be carried out without your approval.
It is your responsibility to review the Correction Template for accuracy and completeness and to notify us of any errors. We
assume no liability for errors that are not objected to.
§ 4 Right of retention, retention of title
(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 5 Warranty
(1) The statutory warranty rights apply.
(2) As a consumer, you are asked to inspect the goods immediately upon delivery for completeness, obvious defects and
to check transport damage and to inform us and the forwarding agent of any complaints as quickly as possible. Don't follow that
this has no effect on your statutory warranty claims.
(3) If a feature of the goods deviates from the objective requirements, the deviation is only deemed to have been agreed if you
We were informed about the same when we submitted the contractual declaration and the deviation was expressly and separately
agreed between the contracting parties.
§ 6 Choice of Law
(1) German law applies. For consumers, this choice of law only applies to the extent that this is required by mandatory provisions of the law
protection granted in the state of the consumer's habitual residence is not withdrawn (favourability principle).
(2) The provisions of the UN Sales Convention expressly do not apply.
II. Customer Information
1. Identity of Seller
Monica Finck
Dorotheenstr. 79A
40235 Dusseldorf
Germany
Telephone: 02116013825
Email: info@woodwoollens.de
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at
https://ec.europa.eu/odr.
We are not willing and not obliged to participate in dispute settlement procedures before consumer arbitration boards.
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the
Regulations "Conclusion of the contract" of our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. Contract language is German.
3.2. We do not save the full text of the contract. Before sending the order, the contract data can be sent via the
be printed out or saved electronically using the print function of the browser. After we have received the order, the order data,
the information required by law for distance contracts and the general terms and conditions again by e-mail
sent to you.
4. Essential characteristics of the goods or service
The essential features of the goods and/or service can be found in the respective offer.
5. Prices and terms of payment
5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all
Price components including all applicable taxes.
5.2. The shipping costs are not included in the purchase price. They are accessed via an appropriately labeled button
our website or in the respective offer, are shown separately in the course of the ordering process and are from
to be borne by you in addition, unless delivery free of charge has been promised.
5.3. Any costs incurred for the money transfer (bank transfer or exchange rate fees) are to be borne by you in the cases
to be borne in which the delivery takes place in an EU member state, but the payment was initiated outside the European Union.
5.4. The payment methods available to you are under a correspondingly labeled button on our
website or in the respective offer.
5.5. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are immediate
due for payment.
6. Terms of Delivery
6.1. The terms of delivery, the delivery date and any existing delivery restrictions can be found under a
correspondingly designated button on our website or in the respective offer.
If no other deadline is specified in the respective offer or under the correspondingly designated button, the
Delivery of the goods within 3-5 days after conclusion of the contract (if advance payment has been agreed, however, only after the date of your
money order).
6.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the
item sold during the shipment is only transferred to you when the goods are handed over, regardless of whether the shipment
insured or uninsured. This does not apply if you are independentg a transport company not named by the entrepreneur
or have commissioned another person to carry out the shipment.
7. Statutory liability for defects
Liability for defects is based on the "Warranty" provision in our General Terms and Conditions (Part I).
last update: 29.11.2022
Data protection
Unless otherwise stated below, the provision of your personal data is neither statutory nor
contractually required, nor required for the conclusion of a contract. You are not obliged to provide the data. One
Non-provision has no consequences. This only applies if no other information is given in the subsequent processing operations
is made.
"Personal data" means any information relating to an identified or identifiable natural person.
Responsible
Contact us if you wish. The person responsible for data processing is: Monika Finck, Dorotheenstr.
79A, 40235 Düsseldorf NRW, 02116013825, info@woodwoollens.de
Collection, processing and disclosure of personal data when placing orders
When ordering, we only collect and process your personal data to the extent that this is necessary to fulfill and process your order
order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. One
Non-provision means that no contract can be concluded. The processing takes place on the basis of Art. 6 Para. 1 lit.
b GDPR and is required to fulfill a contract with you.
Your data will be passed on, for example, to the shipping companies and dropshipping providers you have selected,
Payment service providers, service providers for order processing and IT service providers. In all cases we strictly observe the legal regulations
Requirements. The amount of data transmission is limited to a minimum.
Duration of storage
After the contract has been fully processed, the data will first be used for the duration of the warranty period, then under consideration
legal, in particular tax and commercial law retention periods and then deleted after the deadline, if
you have not consented to further processing and use.
rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information
Correction, deletion, restriction of processing, data portability.
In addition, according to Art. 21 Para. 1 GDPR, you have the right to object to the processing based on Art. 6 Para. 1 f GDPR
are based, as well as against processing for the purpose of direct advertising.
Right of appeal to the supervisory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the
Processing of your personal data is not lawful.
You can lodge a complaint, among other things, with the supervisory authority responsible for us, which you can contact under the following contact details
to reach:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
P.O. Box 20 04 44
40102 Dusseldorf
Phone: +49 211 384240
Fax: +49 211 38424999
Email: poststelle@ldi.nrw.de
Right to object
Are the personal data processing listed here based on our legitimate interest according to Art. 6 para.
1 lit. f GDPR, you have the right to cooperate with this processing at any time for reasons that arise from your particular situation
object to future effect.
After the objection has been made, the processing of the data concerned will be terminated unless we can compellingly protect it
demonstrate grounds for processing that outweigh your interests, rights and freedoms, or if the processing of
Asserting, exercising or defending legal claims.
last update: 29.11.2022