When everything goes well, I need 4-5 weeks to make a piece. 8 weeks is the longest time possible it can take me, if we consider problems in productions or vacations. Feel free to contact me at any time to get an estimated time of arrival.

CANADA - 2 to 10 business days.
USA - 4 to 12 business days.
EXPRESS - Canada 1 to 5 business / USA 2 to 6 business days.
PLEASE NOTE - Phone number is required for the express shipping for the US customers, please leave it in a note when you order. Customs/import taxes may apply. I'm not responsible for delayed mail.

If you’d like something custom, contact me to see if I can make it. Please note that custom orders are not exchangeable or refundable.

If you would like to order more items than what is available on any of my listings, contact me to see if I can make it.

FOOD SAFE & LEAD FREE - My pieces food safe. They are also certified lead and cadmium free thus complying with the Canadian Regulation on Glazed Ceramics.
OVEN, MICROWAVE, FREEZER, DISHWASHER & COOKING ON THE STOVETOP - My pieces are designed for a daily use. They are oven, dishwasher, freezer and microwave safe although I recommend hand washing and carefully avoiding thermal shock at all times by waiting until it has cool down to room temperature before to wash, by never using it on the stovetop (even with a heat diffuser) and by always using a trivet when hot (preferably cork, straw, silicone or wood). You can also soak it into water to wash or use steel wool to clean.

RETURNS - Contact me within 14 days of delivery. Ship back your item (at your expense) within 30 days of delivery. When I receive the item unused and in one piece, I’ll refund it (without the original shipping cost).
EXHANGE - To exchange something, return it and proceed with a new order.
CANCELLATION - Contact me within 5 days of purchase to request a cancellation and a full refund. I’ll grant it as long as the item has not already shipped.

DAMAGED - Contact me upon reception with an attached picture of your item in its original packaging. I’ll fully refund the order or send over a free replacement.
LOST - Contact me after 2 months if your order still didn’t show up. I’ll send over a new one or fully refund your order unless the tracking shows that the item has been delivered.

BROKEN LID - Unfortunately, if you broke a lid, I can not make another one because ceramic lidded pieces are adjusted and fired together.
REPARING CERAMICS - You can try and repair your broken piece with super glue by carefully following the manufacturer's instructions, but it will no longer be food safe. Make sure to repurpose the pieces you repair into non-food items such as desk pots or planters.