Because all orders are custom made, they are not returnable and cannot be exchanged. However, please know that if there was a mistake that 'we' made then we will absolutely correct it and we will usually do so very quickly. Note: we can't emphasize enough to measure twice, and with a steel tape measure, and to communicate with us if you have any questions or need help with where to measure (by sending us a picture of your windows, including both the floor AND ceiling).

If you wish to cancel your order, you will be charged for any labor that has taken place and any materials that may have been ordered, including my time to order said materials. And, because my time is very valuable, if I have been providing consultation to you, for the order that you are cancelling, I have the right to deduct a consultation fee of up to $200 from your order cancellation.

Any personal information that is provided to us (name, phone number, address, email, etc.) will never be sold or given to another person or business. You can be rest assured that we value your privacy as much as our own.

YOUR PHOTOS:
After creating your beautiful window treatments, we like to show them off on our social media accounts by posting pictures of them shown hung in the workroom or what you may have sent us, after hanging in your own home and even 'before' pictures. By placing an order with us you are giving us permission to possibly post these pictures to our social media. Please know that we respect your privacy and will never reveal your name, address or personal details.

Shipping is typically via FedEx ground. Some smaller orders are shipped with USPS. When we send you a quote, we will note as to the shipping cost and which company we will use.

Shipping is usually done within 6-8 weeks of when your order is placed. Sometimes it may be sooner and sometimes it may be later. When you receive a quote from us, the lead-time will be noted in the quote so you will have a good idea as to when it will be shipped.

All fabrics should be rolled on a tube. If a fabric is flat-folded, I cannot guarantee that any creases will come out when ironing and steaming your fabric. I will try my best but often times, when the fabric has been folded, creases are difficult to remove 100%.

WHERE TO SHIP MATERIAL:
Ship fabrics, materials, templates, etc. to the address that was on your quote.

In an attempt to create the highest quality product, every effort will be made to inspect for and cut around any flaws, if possible. Sometimes these flaws are not visible until the window treatment is already fabricated. It your responsibility to provide me with flawless, or nearly flawless fabric. If I see any flaws in your fabric, I will make every attempt to work around that flaw.

If your fabric choice is from curtain panels, bedding, etc., there will be an upcharge for such usage due to taking apart such items, ironing them and so forth. I am also not responsible for the pattern placement on your order, if there is a pattern on your fabric, due to many panels never being identical.

We have several linings to choose from:

- Basic Lining: this is a white, light-filtering, lightweight lining and often used when sheer fabrics need lining or when an overall flowy look is desired. This is dependent of fabric choice.

- Premium Napped Lining: this lining is our most popular and is a soft white, flannel-backed, medium weight cotton lining. This fabric is a great lining for most window treatments.

- Blackout Lining: this lining is white in color and blocks out the sunlight about 95% (depends on what style window treatment it is used for).

When we provide you with a quote, the lining choice will be noted. If you request a specific lining, such as blackout lining (room darkening) then we will include that in the quote.

No fabric is completely stable. All fabrics shrink and stretch due to yarn content, weather, humidity and construction. Loose, open weaves and stretchy fabrics are particularly susceptible to changes in length. I shall not be responsible to changes in length due to these reasons as described above. I do my best to take into consideration that certain fabrics react differently than others, when fabricating custom window treatments.

FABRIC DURABILITY:
All fabrics wear differently depending on the amount and type of usage, exposure to sunlight, moisture, humidity or dirt, and cleaning and pressing methods used. I shall not be held responsible for how a fabric wears, now or in the future.

LENGTH OF CORD PULLS:
In order to stay compliant with the current child-safety laws, cord pulls will have a finished length of no longer than 40% of the shade length (example: if your shade measures 50” then the cord pull will have a length of 20”).

If you request to have a cord length that is longer than 40% of your shade height, you understand that this length is not compliant with the current child safety laws, and you will not hold our shop responsible for any consequences that may occur with requesting a longer cord pull. You are fully aware of the hazards that come with longer cord pulls than 40% shade height (strangulation to small children).

Here's how it basically works, in a nutshell:

- You send us a message on Etsy, telling us what you want a quote on. Attach an inspiration photo, so we know what we'll be quoting you on.

- If you want roman shades, will they be inside OR outside mounts?

- Send measurements of your windows (overall width & length) & tell us your ceiling height.

- Send us a picture of your windows (be sure to include both the floor AND ceiling, if possible). Etsy only allows three picture attachments per message, so you might need to send us multiple messages.

Once we have this information, we will send you a detailed quote pretty quickly, often within 24 hours. If we need more information before sending the quote, we'll reach out to you with questions.