If you have a problem with anything you've purchased from me, please do not hesitate to contact me. I want you to be happy with your purchase.

I accept returns within 14 days of receipt. Buyer must notify me before shipping item(s) back. The item(s) must be in sellable condition in their original packaging. Buyer pays return shipping unless the item(s) are defective.

I am sorry, at this time I cannot accept returns of earrings for health & hygiene reasons.

First Class domestic packages generally take 3-5 days to arrive at their destination. However, keep in mind that the USPS describes the service as taking 2-10 business days (business days do not include holidays or weekends).

First Class International packages generally take 1-2 weeks to arrive at their destination. However, they sometimes can take up to a month to arrive due to Customs delays, etc.

Your best course of action in any situation where a package has not arrived is to contact your local post office first. I do not consider domestic/international packages "lost" until at least a month has passed.

Please contact me if your package is lost and I will do what I can to rectify the situation.

If you like an item and would like a custom length/style, please click the "request custom order" button on the listing; I will respond (generally within 24 hours) with possibilities and pricing (unless I am out of town and cannot create custom items). Please allow a few extra days for shipping custom items.

I construct my jewelry with quality materials and techniques. I would advise against getting jewelry wet if possible. An occasional splash is not going to be an issue but immersion during showering, swimming, etc., should be avoided.

Some of my materials can oxidize/tarnish. This is a natural process. If you don't care for the look, you can clean the jewelry with a gentle cleaner or polish (follow the manufacturer's directions). The best way to avoid tarnish is to avoid humidity. While not wearing jewelry, seal it in a Ziploc-style plastic bag.

Etchings are coated with a double layer of clear permanent lacquer. If the lacquer wears off and the etching begins to tarnish, you can apply clear nail polish.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company Laurel Moon is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4356986174146. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.