For now I am not accepting custom orders. Sorry

The polymer clay charms are quite resistent but treat them carefully so they can last a lifetime. Do not soak them in water or expose them to excessive heat.
Being very small pieces do not give them to children under 6 years of age

Charms, jewelry and craft supplies are individually packaged and shipped in a padded envelope or in a cardboard box

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation!
**However, please be aware that I don't consider a parcel 'lost' in the post until it has been a full 30 days (Europe)/60 days from the date of shipping (Rest of the world), and I will not replace an item sooner than this.**

Please be aware that I am not responsible for unclaimed packages

* If the package is returned to me (because the customer provided the wrong address or did not claim the package) and the customer wants me to reship his order, he will have to pay the shipping costs again

* If the customer is not interested in the reshipment and just wants a refund, it will only be refunded the value of the items and not the shipping costs

* The customer has 180 days (from the date of purchase) to request a reshipment or a refund
After this period, no reshipments or refunds will be made

* If the package is not returned to me, no reshipments or refunds will be made

In case of lost items, unclaimed packages or any other situation, the customer has 180 days (from the date of purchase) to request a refund. After this period, no reshipments or refunds will be made

If you need an invoice with your tax number, you will have to ask for it before placing your order or no later than 12 hours after placing your order
When orders are shipped, invoices are issued without the buyer's VAT number and cannot be canceled afterwards
Invoices are issued by the Portuguese Tax Authority and for this reason will be in Portuguese and in Euro currency

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My brand Tiny Sugar is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3727336318288
My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.