Your order can be modified or canceled within the first 3 hours of purchase. Because processing occurs so quickly, we are unable to change size, color, quantity, address, etc after that.

Please double check the size of your device before ordering. Your item is made just for you with your chosen size, style and design. We cannot accept returns.

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it.

All items are made for you after you order it. The production process can take up to 10 business days, but we do tend to get them out sooner. Selecting a faster shipping method at checkout will not speed up the processing time, but it will speed up the time it takes to arrive once your package ships.

USPS tracking is a wonderful tool, but can be delayed or missed. We have found that signing up for email updates on the USPS tracking page frequently shakes things loose within a day or two.

If your tracking says Delivered, but you do not have your package:
The first thing to do is check around your property and talk to neighbors and anyone living with you as well as your postal carrier. Most packages are found behind a bush or back door. The next step involves opening an official case with USPS. Mail theft is taken very seriously by the post office, so they will conduct an investigation. While they do that, let us know what is happening so we can remake your order if needed.

Most items can be made in another color or with a monogram or other text for you. There is no extra charge for customizing colors, adding or changing text. Feel free to purchase the listing and write your preferences in the notes to seller during checkout.
Keep in mind that I cannot print in metallics. Gold and silver will be in color only, not metallic.

Digital proofs are provided for custom victorian monograms and custom silhouettes within 5 business days of purchase. Production will begin once the proof has been approved.

For all other items, please write "proof" in the notes box during checkout if you would like a proof. Keep in mind that this will push your ship by date back a bit. It is helpful to make sure that our emails are not sent to your junk mailbox. You can expect a digital proof for most designs in 3 business days.

ON -
Be sure that you have removed all parts of any previous case.
For a slim case - Slide the side of the phone with the most buttons into the case first. Then snap the other side in by pressing the case and phone together.
For a tough case - Separate the liner and outer shell of your new tough case. Slip your phone into the TPU liner first. Slide the side of the phone and liner with the most buttons into the case first. Then snap the other side in by pressing the outer shell and phone together.
OFF -
Starting at a corner of the phone, peel the outer shell away. If there is a liner, remove both the liner and phone from the outer shell at the same time.

The SLIM case is a very slender, strong and light plastic shell - great for showing your style and protecting from scratches in you bag or laying face down on the table.
The SLIM clear cases are the least protective. In order to make the case clear and lightweight, the plastics formula had to be different. They are great for decorating your phone and protecting from scratches on the back, but are more delicate than the solid slim case.
The TOUGH case has a TPU liner that adds a bit more shock absorbency for bumps and dings.
The phone cases do protect from minor impacts and scratches, but do not make your device indestructible. Joy Merryman Store cannot be held liable for any damages your device might receive while using the case.

Decide where on your case would be most comfortable and useful for your hand and phone size. Center to bottom third are the most popular places for a grip.
Remove the film on the back of the center circle.
Press the ring grip onto the case firmly for 15 seconds.
The adhesive can only be used once to maintain maximum strength and is at it's strongest hold 24 hours after pressing it on.