Yes, I am open to custom order requests! Please message me to talk about your design ideas and we will come up with something perfect!

Makeup Bags/Totes/Mousepads: Spot Clean With Mild Soap and Water.

Mugs: Top Rack Dishwasher Safe; Hand Wash works too!

Apparel: Wash Inside Out, Cold, Gentle Cycle. Tumble Dry Low and Remove Promptly.

If you have a question regarding the care of an item, feel free to reach out!

My processing times vary depending on the time of year and the volume of orders. It is best to check your receipt/product description for the most up to date timeframes. Check the shop announcement as well.

**Processing times are longer during EVERY HOLIDAY. This is additional time added on to the processing time stated on your receipt***

***Holidays, Including But Not Limited To***
Martin Luther King Jr. Day
Valentine's Day
St Patrick's Day
Easter
Mother's Day
Memorial Day
Father's Day
4th of July
Labor Day
Indigenous Peoples' Day
Halloween
Thanksgiving
Christmas
New Years

Broken Mug:
I feel your pain and apologize on behalf of the mail carrier. While it is rare, this situation can most certainly arise with the shipment of a delicate item such as a mug.

With that said, I don't want you to worry. I've got you covered!!

I REQUIRE that you send me multiple pictures (e.g. mug, packaging materials, box) of your damaged item within 24 hrs of receiving the package. I will then replace it and ship you a new one right away at no extra cost to you!

Wrong Design:
While very rare that this will happen, if you inform me within 24 hrs of receiving your package with a picture I will replace the item at my expense as quickly as possible.

I DO NOT accept cancellations, returns or exchanges due to the handmade and custom nature of my items. I start to work on them very shortly after they are ordered.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.

Incorrect Shipping:
Please reach out to me within 24 hours so that we can discuss our options BEFORE I ship the product.

Unfortunately, once the product has been shipped things are out of my hands. The best advice I can give at this point is to contact the mail carrier and see if you can reroute the item.

If the package gets returned, all shipping costs will be at the customer's expense.

Item is Missing:
Once the product has been shipped, unfortunately things are out of my hands. The best advice I can give at this point is to contact the mail carrier (or neighbors or your favorite mail person) and see if you can track down the item. Stolen and lost packages can sometimes be covered by USPS if you file a claim.

Due to the handmade nature of these items and my desire to ship them in a timely manner, proofs are not sent unless requested after checking out.

If a proof is sent out, remember I won't be able to work on it until it's approved by you, so the timeline to ship may be extended. In the case of a proof, up to 2 revisions are given and I ask that you respond within 24hrs.

The ceramic mug itself is made in Thailand and the outside coating process (which is needed for sublimation) is professionally performed in the United States.

The design, sublimation process/pressing of the mug, the packaging, and shipping is all done by me right here in the United States of America.

Brand:
My absolute favorite unisex shirt is the Gildan soft style. So incredibly comfy and perfectly sized for tying at the end and rolling up the sleeves. Makes for the cutest look!

Shipping:

I work with a professional printer for apparel items because they have amazing equipment and quality results. I make my mugs in house. Therefore, if you order a mug and shirt together, they will arrive separately.

Sizing:

Please note that these are unisex shirts which fit a bit different than regular ladies or men’s shirts. Check the sizing guide in the images. If you still have questions, please reach out to me BEFORE placing your order. Returns and exchanges are not available for your items so PLEASE make sure to order the correct size.

Problems with your order should be reported within 24 hours of the item(s) being delivered. This will ensure a timely resolution. Message me on Etsy messages preferably and not via email.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.