The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
♥ Welcome to Gemsicles! We are a mother/daughter owned and operated jewelry shop. We design and make all of our items ourselves, with love and attention to details. We strive to make each item as perfect as possible. Every single piece is made with care and is a reflection of our combined design efforts, imagination and creativity. We hope you find something you like, and thank you so much for stopping by. :)
♥ Join us on Instagram, Facebook, Pinterest & Twitter to receive regular updates, new designs and discounts! @GemsiclesGifts
♥ Please shop wisely. We go to great lengths to include accurate materials and measurements, and we try very hard to make sure our photos are precise. Please ask us any questions you have, before you make your purchase, as returns are a hassle for everyone. Please be sure to contact us via Etsy convo (as we do not check our email regularly).
-------- RETURNS POLICY --------
We personally make each piece of jewelry with great care and attention to detail. Each item is specially created to fill your order. Due to the nature of handcrafted items, we only accept returns if there is a problem with your order AND you contact us within 3 days of the actual delivery date to obtain a return authorization (see return limitations below). All authorized returns must be postmarked within 7 days of receiving return authorization. ALL RETURNS INCUR A $5.00 RETURN FEE to cover our shipping and packaging expenses we incurred to ship your item/s to you. Thank you for your kind understanding. :)
We do not accept return/exchange authorization requests after 3 days of the actual delivery date. We do not accept items postmarked after 7 days from return approval, unless prior arrangements have been made. Postage, shipping & handling charges are not reimbursable. Return postage fees, tracking fees and shipping insurance fees are the buyer’s responsibility and are not reimbursable.
Please note that items must be returned to us in their original condition, packaged in the original box and sent in a bubble mailer to protect the jewelry. Refunds will not be made if the items are damaged due to poor packaging by the buyer.
It is strongly recommended that returns are sent back with insurance and tracking. Gemsicles is not responsible for lost or misdelivered mail, and we will not issue a refund for lost or misdelivered items. We do offer insurance upgrades at check-out, and we highly recommend insuring your package!
♥ We do not accept returns or offer exchanges for the following items:
~ Sale Items (including items purchased with coupon codes)
~ Hand-Stamped or Personalized Items
~ Custom Orders and Reserved Listings
~ Intimate Items, i.e., Earrings, Hair Combs, Bobby Pins & Hair Accessories
~ Digital Downloads
♥ If you are returning an item/s from outside of the U.S., please note that Gemsicles will not be financially responsible for any customs fees, as they will be subtracted from your refund amount. To avoid us having to pay customs fees, it is best to ship the return via standard air mail and label the item/s as "returned merchandise."
♥ Please contact us if you have a concern with your order, before leaving a negative review. We want you to be happy with your Gemsicles purchase. :)
♥ Cancellations are accepted if they are requested BEFORE YOUR SHIPPING LABEL IS PRINTED.
♥ If your package is returned to us as undeliverable because an incorrect, unverified or undeliverable address was provided at checkout, or the buyer failed to contact their post office or customs office to claim their package, we will re-send the package as soon as the buyer pays the additional postage/handling fee for re-shipping the package. If a US buyer no longer wants the item/s, a 20% restocking fee will be charged before issuing a refund, and shipping charges will not be refunded. If an international buyer refuses their international shipment because they do not want to pay VAT taxes and/or customs/duties fees, we will not issue a refund; additionally, the international buyer will be required to pay the shipping fees again to have their order reshipped. Please kindly note, we do not accept returns or exchanges or make refunds for sale items, intimate items (including earrings and hair accessories), custom/personalized orders or hand-stamped or monogrammed jewelry.
-------- ATTENTION SCAMMERS & THIEVES --------
We take cybercrime VERY seriously, and we endeavor to protect Etsy’s reputation as an honest marketplace, as well as our loyal and decent customers, AT ALL COSTS! We go to great lengths to make sure all items are securely and accurately packaged (we even film/photograph our packaging and distribution process to protect our customers in the case of items being lost or stolen in the mail), and we add tracking to all outgoing deliveries (at no additional cost to our customers). We understand there are times when mistakes are made or issues arise, but unfortunately, the amount of increasing cybercrimes and scams have forced us to take precautionary measures to protect Etsy, Gemsicles, and our customers.
A few examples of cybercrime/internet fraud are 1.) falsely claiming we did not send your item; 2.) returning an empty box to us and expecting a refund; 3.) wrapping an empty return package in “damaged postal paper” and claiming it was lost or stolen by the USPS (which is mail fraud); 4.) trying to return your jewelry/accessory after wearing it to your event (we are not a rental company); 5.) leaving (or threatening to leave) a false or negative review in an attempt to coerce or bully us into a refund. These are just a few of the fraudulent activities which are considered cybercrimes and are punishable by federal authorities.
It is unfair to assume we or our honest customers will simply foot the bill for such dishonesty. If we suspect fraud, to combat such abhorrent behavior, we report the issue to 1.) Etsy, 2.) the Internet Crime Complaint Center (IC3), which is a special division of the Federal Bureau of Investigation (the FBI), 3.) our local police department (required by the FBI). Depending on the amount of the transaction, the crime will be treated as either a misdemeanor or a felony.
Again, we take cybercrime VERY seriously, and we endeavor to protect Etsy’s reputation as an honest marketplace, as well as our loyal and decent customers, AT ALL COSTS! We want to take a moment to thank our lovely customers, who are so wonderful to work with and are always so loyal. Without you, Gemsicles wouldn't exist. Y'all are the best!
Questions about your order?
Please contact me if you have any problems with your order.
