>>> CUSTOM items -- including Personalized, Made-to-Order, Printed/Embellished-to-Order, Altered-to-Order or Cut-to-Order items -- are not eligible for changes, cancellations, exchanges*, returns or refunds. (*Exchanges are available in the case of seller error or item defect/damage. See below for more details.)

* If you receive a damaged, defective or incorrect item, please contact me within 3 days of your order being delivered, so the error/problem can be corrected. (Please save the shipping box and all packing materials.)

* If you received the correct item, but need an adjustment or alteration to improve your experience (such as needing the length of a velvet choker to be shortened for a better fit), please contact me with the details so I can assist you if it's possible. (Please save the shipping box and all packing materials to ensure you're able to safely mail the item back to me.) All shipping and additional component costs will be the responsibility of the buyer when no seller error has occurred.

* Exceptions: On occasion, there may be select items/variations/specifications that fit the "Custom" category but include a note in the description stating that they ARE eligible for exchange. If/when this note appears, the described item/variation/specification will be eligible for exchange (only), with all other terms/policies/procedures noted under the "For items that ARE eligible for general returns/exchanges…" heading below applying.


>>> CLEARANCE and discounted items are not eligible for changes, cancellations, exchanges*, returns or refunds. (*Exchanges are available in the case of seller error. See below for more details.)

* If you receive an incorrect item, please contact me within 3 days of your order being delivered, so the error/problem can be corrected. (Please save the shipping box and all packing materials.)

* Clearance/discounted items with disclosed damage/defects are "as is" and cannot be returned/exchanged on the basis of damage/defects that were appropriately noted prior to purchase.


>>> For items that ARE eligible for general returns/exchanges…

* The item must be returned in the same condition in which it was received. This includes, but is not limited to the following:
- Still new/unused
- Still sealed in the original clear plastic packaging (if applicable)
- Free from alteration
- Free from dirt, stains, marks, odors, scratches, creases, cuts, cracks or any other damage or marring
- Free from pet dander, smoke, perfume or any other allergens
- Includes all original parts, pieces, etc.

* All shipping costs (original and return/exchange) are the responsibility of the buyer

* If the original order received a discount and/or freebie (including, but not limited to: a percentage off the purchase price, free shipping, free product or free upgrade), due to the total dollar value or item quantity of the purchase, AND that order would not have qualified for the discount/freebie without the inclusion of the returned item(s), the value of that discount/freebie will be deducted from the refund or credit. [Note: Items being exchanged for something of equal (or greater) value and quantity (rather than being returned for refund or credit) will not be affected by this.]

>>> Additional Notes…

* Seller retains the right and sole discretion to make exceptions -- that are less strict than the posted terms -- on a case-by-case basis. Making such an exception, even if done so on a regular basis, does not obligate Seller to make the exception in the future, or in any specific case.

* If you have any questions, please contact me for assistance. Thank you! :)