ESTIMATED SHIPPING DELIVERY TIMES:

USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

INTERNATIONAL SHIPPING:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

I do not take responsibility for customs fees. The buyer is responsible for all customs fees, VAT or other related international tax and shipping fees.

ORDER NEVER ARRIVED:

If your order didn't end up arriving, be sure to let me know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though I'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with me at roxysart [!at] yahoo.com noting your order number. I'll see what can be done.

Please note: When you receive your item, there might be a slight variation between the color you see on your screen and the color of the printed work.

SATISFACTION GUARANTEE
My policy is your 100% satisfaction

Please contact me if:
-Your item arrives damaged
-There are any problems with your order
-You're not 100% thrilled with your purchase

and I'll take care of it for you because your happiness is important.

If you've had anything less than a 5 star experience, please contact me, and we'll make it right.

SHIPPING RATES AND DISCOUNTS
Most items in my shop ship for FREE! And I offer free shipping on the other items when you order over $50.
Otherwise shipping costs will calculate automatically in your shopping cart. The first item will be charged the highest shipping rate, while any additional items added will be charged a deeply discounted shipping rate (if you order over $50 it’s free)

ORDER PROCESSING TIMES
Most orders ship within 2 business days.

You’ll receive a thank you message from me after your purchase. And once your order has shipped you’ll receive a second message with estimated delivery time and tracking number.

INTERNATIONAL SHIPPING INFORMATION
PLEASE NOTE: Many countries charge additional duties or VAT taxes; your package may be held at the Post Office until you pick it up and pay these fees. Please see your country's policies for more information. IF YOU ARE SHIPPING A GIFT ABROAD the recipient may need to claim the item and pay fees.

Delivery time varies based on what happens in Customs; I've found that most orders arrive within 1-2 weeks, though in rare cases orders can take several weeks more.
Please contact me if you have any questions, and I'll be happy to help!

COUPONS AND DISCOUNT CODES
Gummy Empire appreciates your business, but I respectfully ask that Coupons and Discount Codes not be used on Original Paintings or Discounted Packs. Discount codes are not valid on these items, and if one is used, the order may be canceled. Thank you for your understanding.

FEEDBACK
Have an awesome experience with Gummy Empire? I'd love to see a review from you! It's super appreciated, helpful for the Gummy Empire Shop, and I love hearing that the art is loved and has found a good home.

Have anything less than a 5 Star experience? Contact me, and I'll make it right.

VAT, DUTIES, AND FEES ON INTERNATIONAL ORDERS
***Please be aware that certain countries may charge duties or taxes on your purchase. I am not registered to collect VAT taxes, and those costs are not included in the purchase price.


Please contact me with any questions that you may have.