Cork Collar & Cork Leash: Simply wipe clean with soap and lukewarm water periodically. Cork fabric is stain resistant!

Hemp Collar & Hemp Rope Leash: Wash your collar or leash in lukewarm water and air dry. For stubborn mud stains, scrub gently. Hemp is naturally mold resistant and anti-bacterial.

Orders ship within 5-7 business days. We ship most packages via DHL. This typically takes 1-2 business days in Germany and 14 or more business days internationally. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

We do not refund for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

Custom orders are made specially for your pup based on your specifications within our conversation(s). Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.

We cannot except returns on personalized orders.

If a product is defective, we'll refund 100% of the purchase price or send a replacement and pay the return shipping for the defective item. (within 15 days of purchase)

If a product is not defective and simply unwanted, we'll happily refund the amount of product, but return shipping costs will be the customer's responsibility.

If an item is unwanted, all shipping costs incurred by the seller will not be refunded.

If you received free shipping with your order, actual shipping costs incurred by the seller will be deducted from your total refund.