Cactus Pillow, Cactus Nursery, Boho Nursery Decor, Southwest Nursery, Gender Neutral Nursery Decor, Boho Dorm Decor Pillow - MADE TO ORDER

No, for some countries (USA, Canada, Australia) we only have PARTIAL TRACKING. For certain countries (USA, Canada, Australia) there is no FULL tracking info where you can see where your parcel is at every stage during shipping. Countries of the European Union like Hungary, do not get this info from the certain foreign countries we ship to. We can only check when parcel left Hungary and when it enters the first sorting facility in the destination country. Other countries have full tracking info.

- Europe: 5-10 business days
- USA, Canada, Australia: 14 - 18 business days

Please note that these are estimates, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, etc. We do not consider an item lost up to 6 weeks.

UPDATE: delivery times during the COVID-19 PANDEMIC constantly change.

There are widespread airline restrictions taking place due to the coronavirus pandemic. As there are less flights flying the trade & cargo routes, customers will experience delays in receiving their orders.

Production times differ for all product types and they always apply as specified in each listing. When you check or purchase a listing, it has info on average shipping times & the exact production time. Please check these on the listing BEFORE you place order. Once ordered, through the ETSY APP, you can check the 'Purchases & Reviews' section of your profile to see how many days are left till your order ships. We are unable to rush orders in most cases.

We are constantly flooded with nursery mobile orders. We are sorry about the long waiting times and we work very hard to finish and ship all orders asap. We try our best to inform our customers about current production times here on Etsy and on Instagram (@bohobabyheaven); please read these info before placing an order to avoid disappointment. If you purchase a listing, it has info on average shipping times & the exact production time. If you check the 'Purchases & Reviews' section of your profile, you can always see how many days are left till your order ships. It's just me and my Mum to make these mobiles and our capacity is limited. Our mobiles are the top pinned boho baby nursery mobiles on Pinterest and this generates huge traffic.

1. Read the email I sent you after your order shipped.

2. Via the official ETSY APP – it is the easiest way to access tracking. You can download it from the APP Store or on Android from Google Play. If the app is installed, make sure you register. Once registered, choose ‘YOU’, then tap on ‘Purchases & Reviews’ section and look for your order from BohoBabyHeaven

3. If you have the TRACKING NUMBER you can also access the Hungarian Postal Service tracking page too. Make sure you choose your preferred language on the top right hand corner. If you need assistance please contact me via Etsy convos.

www.posta.hu/tracking

Please make sure you check for a note from the postman in case you are not at home as delivery needs signature. In case you get a note, please follow instructions and rearrange a second or third trial for delivery as soon as possible or take the note and the tracking number and pick up the package at your local post office in person! Please note that I’m unable to rearrange delivery for you from Hungary, this is your responsibility. If you do not pick up item, it will stay on hold for several weeks until it gets shipped back to me.

If you do not pick up item, it will stay on hold as an international package for some time (please note: duration of hold varies by country). Then it gets shipped back to me. If item is unclaimed, only the price of the product will be refunded. If you want item to be resent, you need to cover shipping cost again.

By international postal regulations for registered parcels, your national postal service must deliver parcel to door. In order to avoid theft, delivery needs signature. In case you're not at home, the postman must leave a note with instructions regarding how to rearrange another try for delivery OR where to pick up item in person. It's not our fault in case your postal service fails to comply to these rules. You need to contact them and file a complaint. If you fail to pick up your parcel, it will be sent back to us. We'll send you an image of the parcel upon arrival and notify you via Etsy convo on how to proceed. If you want item to be resent, you need to cover the shipping cost again. If not, we only refund the price of the product.

You should contact your local post office first to see if they have your parcel. Give them the tracking number and the sender details.

If the postal service fails to deliver parcel to door, it will be held as an international parcel on hold. Unfortunately, only in the USA, this very rarely happens and parcel are on hold for months until they are being sent back to us unclaimed.

Contact us in case your parcel has not been delivered and you passed the average shipping time by 2 weeks. In such cases, we file a search claim. Getting a response may can take up to 6 weeks. We are not giving refunds until an official letter has not been issued by our postal service confirming that the parcel was lost.

Create a safe sleeping environment for your baby. There should only be 2 things in your baby’s crib/bassinet: a firm, tight-fitting mattress & a crib sheet.

NURSERY MOBILES, BUNTINGS: they are NOT TOYS. They're lightweight, but strings may pose a choking hazard. Take yours down or hang higher before your baby can pull herself up (usually around 5 months) and possibly get tangled up in the strings. Your baby should not be able to reach it or play with it.

DECOR ITEMS: decor pillows, soft toys, loveys, rattles can cause your baby to overheat or suffocate. Remove them while your baby sleeps.

PLAY GYM TOYS: strictly to be used under adult supervision only.

BIB: never allow baby to sleep with the bib.