I made an error with my shipping address. How can this be resolved?

If you realize you've given the wrong shipping address, please contact us as soon as possible. If your package hasn't been shipped yet, we can adjust the address in our system and ensure it's sent to the correct location. However, if the package is already on its way, we're unable to redirect it. Once the package returns to us, we can reship it to the correct address. Please note that any reshipment would require you to cover the associated shipping costs.

Can you guarantee delivery times?

Unfortunately, we cannot guarantee specific delivery dates. Once packages are with the mail carriers, delivery times are out of our control. If a package is marked as delivered but you haven't received it, please check with neighbors, mail rooms, and your local post office. It's essential to ensure your address is USPS verified during checkout, as we aren't liable for lost packages sent to unverified addresses.

Custom and personalized orders

Orders are dispatched via Canada Post for Canadian recipients and USPS for the USA. Please understand that these are third-party carriers responsible for shipping and delivery, and any issues during this phase are under their purview.

Is my package trackable?

Absolutely! Every order dispatched from our shop is eligible for standard tracking. If you'd like additional security with insurance or signature confirmation, inform us before completing your purchase. These additional features come at an extra cost, which we can detail upon request.

What if my package gets lost or is stolen during transit?

In the unfortunate event of delivery issues, please contact us promptly. Although we aren't directly responsible for packages lost or stolen, we'll do our best to assist. We can file a service ticket with the relevant shipping carrier 10 days after the shipment date. For efficient resolution, we'll need a phone number where the carrier can confirm non-receipt with you or a representative.

What aspects of my order are directly under your shop's control?

We prioritize prompt order processing and timely dispatch. Moreover, we're dedicated to answering all your inquiries promptly. However, it's essential to note that while we oversee your order's dispatch, we don't control delivery, delays, or lost packages. These aspects are managed by third-party carriers.

What happens if the recipient is not located or the package goes unclaimed?

If a package is undeliverable due to the recipient not being located or it remains unclaimed, it will typically be returned to us by the shipping provider. Once the package is received back at our facility, we can arrange for it to be reshipped to you or another specified address. Please be aware that reshipment would require you to cover the associated shipping costs.

Will U.S. buyers be charged customs duties or import fees on delivery?

No. For orders shipped to the United States, ThePencilBoutiqueCo handles applicable customs documentation and related charges where required. U.S. buyers should not be charged customs duties, import fees, tariffs, or carrier collection fees on delivery. For orders shipped outside Canada and the United States, buyers may be responsible for any customs duties, import taxes, or fees required by their country.

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Price:AU$91.33+

* Seller GST included (where applicable). Additional GST may be applied by Etsy at checkout

Handmade Thank You Gift Box: Tote, Mug & Cookies

Name: Handmade Thank You Gift Box: Tote, Mug & Cookies
Brand: Parcelly
SKU: 616042974
Price: 91.33 AUD
Availability: InStock
Rating: 5.0 (2 reviews)

Parcelly

Mug Quote

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Optional Add-Ons

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Personalization

Personal Greeting Card Note (Don't forget to write who the gift is from!)

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Star Seller. This seller consistently earned 5-star reviews, dispatched on time, and replied quickly to any messages they received.

Highlights

Made by Parcelly

THANK YOU GIFT BOX

Some people deserve way more than a regular “thank you!”. Express your gratitude with this thank you gift box.

Note: Each item is designed and handmade by us. Each item is perfectly unique and no two items are identical. Click 'zoom' to see all of the items in detail.

Comes in a 9x6x4 kraft box with white crinkled paper.

IMPORTANT:
① We ship to the address provided at Checkout. If you are ordering this as a gift and wish to have it shipped directly to the Recipient, please enter the correct address at Checkout.
② Please provide us with your name if you'd like the Recipient to know who the gift is from.

👉Want to SAVE 5% on your order? Subscribe here and we'll send you a coupon! https://bit.ly/2MwYqYn

THIS CARE PACKAGE INCLUDES:

♥ “Thanks a Million” Tote Bag
Wherever they are, the gift recipient will be sure to remember just how thankful you are with this adorable tote!

♥ 2 Deliciously Chewy "Tasty Treats" Chocolate Chip Cookies
Kind people deserve tasty treats!

♥ "Hug in a Mug" Ceramic Mug (CHOOSE YOUR OWN QUOTE)
Nothing says "thank you" like a warm hug! Put some coffee or tea in this cheerful mug, and you've got a hug that'll last forever.

♥ OPTIONAL: Level-up your gift by including a cute "You're Tea-rific" cotton draw-string bag with Parcelly's Delicious Fruit Infused Tea! Fragrant & Refreshing. Delicious served hot or cold!

or/and

♥ "Thanks for BEAN here for me" Shea Butter Soap for the caffeine addict and pun lover.
This coffee-almond scented soap is handmade with real coffee grounds to exfoliate and moisturize skin.

AND WE ADD

♥ A special handwritten "Thanks a Bunch" card stating why the care package is being sent

CUSTOM NOTES

Leave a Gift Message during checkout and we'll be happy to include an additional custom note in your order at no additional cost.

QUESTIONS?

Send us a message and we’ll respond as soon as possible. We don’t bite, we promise!

Order today to get by 24 Sept-05 Oct
Returns & exchanges not accepted
Free delivery
Sent from: Canada

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The Parcelly Team

Owner of Parcelly

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Reviews for this item

5.0

(2 reviews)

5 This item

Maki 24 May, 2021

The product and message card were super cute😍and their exceptional customer service made the experience even better! Would highly recommend.☺️

Maki 24 May, 2021

5 This item

Samantha 22 Feb, 2021

The gift box shipped the same day and was at my mom's front door a few short days later. It was a hit and an easy, high-quality, and best of all, local gift to send as thank you gift. I definitely recommend and will be purchasing from this shop again soon!