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We ship orders to the address given in your Etsy purchase. Please make sure it is correct, we do not always cross reference your Etsy address with your Paypal address. If you'd like your order shipped to a different address, for example as a gift, please leave a note to seller upon checkout.

Digital proofs will be sent within 2 business days. Once approved, your order will be printed within 4-6 days. Please add an additional 2-7 business days for domestic standard shipping. During the holidays and busier times of the year, it may take an additional few days to receive your order. Every effort will be made to complete and deliver your designs as soon as possible.

Mallory Hope Design WILL NOT be held responsible for orders "lost in the mail" due to undeliverable addresses or mail system delays. Items lost or damaged in transit: Once order is placed in the mail it becomes the responsibility of the USPS, UPS or FedEx. Mallory Hope Design does not guarantee the arrival date of any order. If USPS, UPS or FedEx damages it, or loses it; Mallory Hope Design is not liable for the loss.

INSTANT DOWNLOADS:
Digital files are a DIY product and all editing will be done by you. Templates are to be used for PERSONAL, ONE-TIME use only. If you'd like design assistance, please purchase the printed version of the listing.

Instant downloads are available IMMEDIATELY AFTER PURCHASE. Please access your templates at Templett.com/design (please note: access to your templates expires after 60 days)

:::::THE FOLLOWING FAQs are for PRINTED CARDS ONLY:::::

WHAT IS YOUR STANDARD TURNAROUND TIME?
Here is the standard turnaround time for printed orders:

- Digital proofs are sent via email within 2 business days
- Once proofs are approved VIA EMAIL, printing takes 4 - 6 days
- Standard shipping takes 3 - 6 days within the USA, about 7 - 14 days for international shipments
- Expedited shipping takes about 2 days within the USA, about 4 - 6 days for international shipments

Please keep in mind that orders with many pieces (i.e. wedding suites with many insert cards) or foil-pressed invitations take longer to print. Please allow up to 9 days for those items to print.

CAN I CHANGE THE COLOR OF THE DESIGN?
Yes, of course and there is no additional charge. You can change the color of most elements. The background coloring is printed so any elements left white on your proof will print with the color of the paper.

CAN I RECEIVE HARD COPY PROOFS or JUST ONE PRINTED CARD FIRST?
No. Your order includes a set of digital proofs that will be emailed to you for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost effective and flexible way to view and make changes to your stationery before printing begins. If you would like to see our printing, paper and ink options in person, we highly recommend ordering a sample set, which includes an example set and a printed color chart.

HOW DO I SEND MY PHOTO?
If you purchase a design with a a photography, please email photos to malloryhope [!at] gmail.com. Please make sure the photograph is high resolution (300 DPI). Mallory Hope Design will not photoshop your image so please make sure it's the final image that you'd like to use in the design purchased.

IMPORTANT: Please ensure you provide a well-lit photo as images on screens are backlit and they can look darker upon printing. Because all monitors display color differently, your printed stationery may not match what you see on your screen.

DO I NEED TO FORMAT MY WORDING?
No, but it helps :) Simply enter your wording in the personalization space and I will take care of all the design and layout. Please check spelling, grammar, dates and times, as we do not check this during the design or proofing stage. That is your responsibility.

CAN I CHANGE THE FONT?
Sure, you may select a font from another design in the store. Please keep in mind that all of our fonts have been carefully chosen to create unique and balanced designs.

CAN I ORDER MORE INVITES LATER?
More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.

We highly recommend ordering at least 10-15 extras up front as it is much more cost effective. Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.

WHEN SHOULD I ORDER MY SAVE THE DATES AND WEDDING INVITATIONS?
Please order your Save the Dates and wedding invitations at least three weeks before you plan to send them out. This will allow time for you to organize and address the invitation sets send to your guests. If you're located outside of the United States, please order your wedding invitations at least month before you wish to mail them.

Save the Dates should be mailed out at six to eight months before the wedding. Invitations go out six to eight weeks before the wedding. If you're having a destination wedding, give guests more time and send them out three months ahead of time.

DESIGNING IN FOREIGN LANGUAGES
We can design in most languages, but please contact us before placing an order. Additional fees may apply depending on the extent of the language used and the type of alphabet (roman versus non-roman).

I NEED TWO RESPONSE DATES. CAN YOU DO THIS?
Yes! If you have an A and B guest list and need a separate response date for each, you can simply order two sets of the reply cards. Contact us to set up your custom listing!

CAN YOU PRINT IN A CUSTOM COLOR?
Yes, you can select any color from our color suggestion sheet or provide the color codes in CMYK of the color you'd like. Please note that we print in digital CMYK coloring and do not guarantee PMS/Pantone coloring selections will be perfectly accurate.

WILL MY PRINTED PRODUCT MATCH THE COLORS I SEE ON MY SCREEN?
Because all monitors display color differently, your printed cards may not match what you see on your screen. If you are concerned about colors, we highly recommend ordering a sample set, which includes a copy of our printed color chart with swatches of all of our ink options.

CAN SAMPLES BE CUSTOMIZED?
All of our samples are pre-printed with example wording in the colors shown and cannot be customized. A color chart of all of our available ink options is included so you can see them in person and choose what you like best for your actual invitations.

Should you place a full order with us, digital proofs in your colors and wording will be sent by email for your review prior to printing. Two rounds of complimentary proofs are included should you need wording or color changes after seeing the initial design.

CAN I CHANGE DESIGNS DURING THE PROOFING PROCESS?
Our proofing process includes 3 complimentary rounds of proofs for wording, layout and color changes for the design chosen at the time of ordering. If for some reason you are unhappy with the proofs, we are happy to do one complimentary design switch during the proofing process. The design switch will use one full round of proofs. Due to the amount of time and work involved, additional design switches will be subject to a $15 design fee.

ARE ENVELOPES INCLUDED WITH STATIONERY?
It depends on the product. Please see the item description to find out if envelopes are included.

DO THE INVITATIONS ARRIVE ASSEMBLED?
No. Wedding invitations, save the dates, thank you cards and menus ship flat. Assembly is very straightforward and is as simple as stacking your included cards and securing them with the invitation belly bands and a small piece of double-sided tap or adhesive.

DO YOU HAVE A RETAIL LOCATION I CAN VISIT?
Mallory Hope Design is an online stationery boutique. We do not have a public studio.

WHERE IS YOUR STATIONERY MADE?
All of our products are proudly manufactured and printed in the USA!