Shipping charges is set based on the estimated weight of each item that you add to shopping cart as the First item purchased plus the packing materials.

Each additional item that you add to shopping cart will be much lesser shipping cost, AUD0.40-AUD1, depends on what item you purchase and your destination countries.

Shipping to other countries not mentioned in the shipping destination drop down list, which included under "Elsewhere" is based on DHL shipping cost, so it is much higher. However, please feel free to Convo us your destination countries if you would like to place an order. We can check for you whether there is any other cheaper option.

All overcharged shipping cost will be refunded to you once your order is delivered. :)

Yes, it happens sometimes to popular items because we are also selling in China locally. We can only update the stocks system here after we get the stock status from China by end of the day.

However, we will inform you if there is any of the item is out of order. You can replace it with other items or we can process a refund to you once we ship out your order.

We do all check when we receive our stocks and also before packing for delivery to customers, hence chances of defects product are near to zero.

If you do receive a defect item, please take a photo immediately after you receive the parcel, contact us and send us the photo.

We will investigate and process refund of the defect item cost (exclude shipping charges) to you.

Usually, the delivery will take min 12-18 days to reach you. However, the delivery time very much depends on the custom check, processing centers processing time. If you place order, we assume that you have read our Shop Policy and no refund for any shipped order.

China EUB:
- 11-21 days: USA, Canada, Australia, Europe
- 10-20 days: Malaysia, Singapore
- 15-20 days: Japan, NZ


DHL: 3-5 working days

Now, you can also choose to upgrade your shipping method to shorten the delivery time.

Pls contact us if you wish to upgrade your shipping method but located outside the above countries.

Parcels below 2 kg (without liquid):
- USA - USPS/China Post
- UK - Royal Mail/China Post
- AUS - AusPost/China Post
- Europe - European courier services/China Post

* We will ship your orders via China Post for all postcodes not covered by the Courier Services above

Parcels below 2kg (with liquid): China Post


Now, you can also choose to upgrade your shipping method to shorten the delivery time.

Edit✎

We will not compensate your order and shipping cost if the parcel tracking record shows the parcel has arrived in your country but not delivered to you, or showing "Delivered" but you do not receive it or, buyer gives us an incorrect/incomplete address, or buyers shift home after placing orders or, post office confirms parcels lost in delivery or, custom withholds your parcel due to your local import duties/import rules etc as it is out of our control. In case of parcels arrive in your country but you do not receive it, please call up your local post office and find out why. We always provide the tracking link and tracking numbers with our shipment message for you to track your parcel. So pls take responsibility to track your parcel.

Order processing time is min. 5 - 7 days. It can take longer than expected if there is shortage of stock, or due to our local festive seasons, or supply chain disruption etc. In these cases, order processing time will take min. 7 - 12 days. So please be understanding and bear with us if you want to place order. We do not accept any request for refund/cancellation of orders after 24 hrs placing your order, especially after we have processed your order for shipment.