We are happy to make custom and personalized orders, as essentially everything we make is custom :). We'll definitely do what we can to make just what you're looking for if we're able. Just convo us with what you'd like us to make and we'll let you know if it's something we can do. Also, once you've discussed a custom band with us and you order, please remember to put any special requests and changes in the notes to seller section of checkout- it helps us tremendously to have all of the information we need in one place. We reserve the right to photograph and use custom designs for future sales and listings.

All of our rings come in a small, handcrafted wooden ring box that is perfect for gift giving. If you're sending a gift, let us know- we can include a note and ensure that there's no receipt included.

Our rings are not resizable. We can sometimes make an existing ring larger by about half a size, but never more than that, and we can never make them smaller. We recommend using our ring sizer for a good fit, to avoid any issues with sizing. There's no charge for our sizer. If we need to make a ring larger by more than half a size, or make a ring smaller, that means beginning again with a new ring. For this we ask for return of the original ring and half its cost. A remake will take the same time to make as a regular order; two weeks. Please let us know about any sizing issues within 30 days of receipt of your ring.

We cannot accept cancellation requests once a sizer has been mailed.

If there is a problem with your order, just let us know. We are committed to ensuring that our customers love their rings, and are glad to work out any issues with orders.

Please note that we are unable to accept returns but that we will work hard to ensure that you love your ring.

We can be reached via Etsy convos or via email at robandlean@yahoo.com.

We guarantee all of our rings to be free of defects in manufacture for 90 days after receipt. (This does not include resizing rings.)

We can engrave up to 20 characters in our rings; just let us know what you'd like engraved in the notes box at checkout. Limit your engraving to letters and numbers and simple punctuation.

We use real hardwoods and stone in our inlays; for this reason, you should expect variations in your ring verses the image in the listing you order. The color and grain pattern can vary from inlay to inlay just as color and grain varies in different pieces of wood. We will not guarantee that a ring will look exactly like the image in our listing, although we do promise to use the variety shown and to use the best quality wood and stone that we can obtain. Your ring by Rob and Lean is a unique custom piece :). If you have questions about this, just contact us!

We need 1-2 weeks to complete an order. Often rings ship earlier than this production time. Our rings are handmade, one at a time. If you are in a rush to receive your ring, you can purchase a rush order listing and expedited shipping listing in our shop. Finally, if we need to order in materials for a custom ring, your production time may be affected.

We use standard US ring sizing, including half and quarter sizes. If you don't know what size ring you need, we will be glad to mail you a ring sizer free of charge, after you place an order. Just let us know that you need a sizer when you check out. (Please note that we can only offer this to US customers.) If you get sized at a department store jewelry counter or another jeweler, we will not be responsible for mis sized rings. Unfortunately not all sizing tools are created equally. The best way to figure size if you really don't know is to get our free ring sizer mailed.

Wider rings fit more snugly than narrower rings of the same size, so if you're ordering a wider band, it's a good idea to order up a bit for comfort.

Our wood inlays are stabilized and given a durable water resistant finish. This ensures that your ring stands up great to every day wear and tear. Do avoid cleaners, detergents and solvents that might damage your ring's finish regardless of inlay type. We also suggest not allowing your ring to soak for extended periods, and that you dry it well after getting it wet. If you treat your ring like a piece of fine wooden furniture- the kind that is well used but also well tended- it will last a lifetime.

If a repair is ever needed we offer this service for free- we just ask that the buyer cover return shipping/packaging costs.