It is the customer's responsibility to provide a correct shipping address during the checkout process. If the address is sent to the wrong address because the customer supplied the wrong details, the customer will not receive a refund. The customer will be given the option to pay for the postage for the item to be sent to the correct address.

If an item is returned via the postal service as uncollected or undelivered, the customer will be given the choice to have the item resent at their cost or for me to keep the item and issue a refund of the original cost of the item, excluding the original postal charges.

In the event that any order is incorrect, the customer must notify me within 30 (thirty) days after delivery. I abide by the Distance Selling Regulations (DSR). If I have made a mistake or if the product is faulty or damaged, the product shall be returned to me at my cost (First Class). Please obtain proof of posting and please ensure that the goods are packaged adequately to protect against damage. I will send a replacement at my own cost or issue a full refund.

The customer has the right to return an item for any other reason, whether it's not as expected or they have simply changed their mind as long as the customer informs me of their intention within 14 days of receipt of the order. The customer agrees to pay for the postage to return the goods to me, as per the DSR, via Royal Mail First Class Tracked & Signed For (non-UK customers should use an equivalent tracked, insured, signed-for service) with proof of postage. This cost shall not be refunded.

For items over the value of £30 (30 GBP) the items must be returned via Royal Mail Special Delivery. Non-UK customers must use a tracked, insured and signed-for service. This cost shall not be refunded.

When returning the items, please obtain proof of posting and please ensure that the goods are packaged adequately to protect against damage. Please ensure correct postage is paid - I will not pay the fee to obtain a package returned without correct postage.

Non EU customers *must* label the package on any customs forms as "returned goods", so that customs do not demand an import/VAT charge. If the customer fails to do this and there is a customs charge on the return, this will be deducted from any refund due.

If a refund is due, the refund or a credit note will be processed within 14 days of receipt of the returned items, to the cost of the goods being returned and including any postage costs incurred when sending the original order.

If you fail to take reasonable care of the goods before they are returned to me and this results in damage or deterioration, I will charge you for the reduction in value. This does not cover the unsealing of packaging necessary in order for you to inspect the goods.

Refunds are not available on custom-made items.

An order will not be considered as lost and therefore no refund issued until it meets the carrier's definition of lost as per their terms and conditions of their service.