Yes, we do! If you want a custom design, please, contact me with all the details and any ideas. We will discuss it!

We can do plus-size. For that, you should write your exact measurements in the personalization section or contact me with that info so we could make a custom order for you.

Standard shipping can take for 7-14 business days to the USA and 14-21 business days to Europe.
We also have an option for fast shipping. This type of shipping is a payable service, the cost depends on the delivery country. To know how much will it cost - contact me.
But we also have free fast shipping to the USA for some items that are in stock.
Be aware that before the shipping there is also the process of creating the product which also takes 3-5 business days!

First of all, we always recommend contacting your local post office in order to know where is the parcel and to find out the possible reason why it wasn't delivered. Depending on the reason, we're deciding this question.
For example, if you missed the time of picking the parcel up and the parcel was shipped back to Ukraine, we can ship it to you again, but then you should pay for the shipping.
If there is our fault, we would ship it again and, of course, discuss all the details with you!
Rarely, the parcel can be lost on its way. But this problem should be decided by the post office and we in turns will help with everything we can.

We make a 15% discount for orders of 5 or more products (but chokers doesn't count).

We always make our harnesses in accordance with our size chart or your measurements. Every product can be well regulated, so we don't accept returns because of the size problem, only exchange with the client paying for the shipping in both directions.

According to the EU’s distance selling laws, buyers have the right to return certain products by contacting the seller within 14 days.

We do returns, exchanges and refunds in case if there was our fault or any other mistake. We are also not responsible for the work of the third party who delivers parcels.

The buyer is responsible for paying return shipping costs and needs to provide evidence that the item is shipped back according to laws and ETSY policy. We do not refund the shipping cost as well as the 10% of the administrative fee. Please, be aware of that.

If the client has received a harness but made a mistake with something, we discuss it but we are not required to refund the cost of the item as we did our best to deliver.

There is an easy and effective way to check it! For that, you'll need to do a test with fire on the end of the leather strap. The vegan (eco) leather will catch fire in 1.5-2 sec, and it will lose its form immediately. The natural (genuine) leather shouldn't burn. But be careful, if you continue to fire the strap for more than 5 sec, the leather will start changing its shape and it will twist.

In case if we made a mistake with the harness size or measurements, and if the exchange or return option doesn't satisfy the client, we would recommend going to a local master. Please, notify us first if there is any kind of trouble so we could discuss everything beforehand. But be aware that we only refund 20% of the price that the client will pay for making changes to the item from the local master.

Unfortunately, we cannot provide you with the scheme instructions included or video instructions for that instance since we have more than 200 items designed. Creating an instruction for each and every item is currently something beyond our capabilities. That's why we advise viewing the images in our shop for reference. However, we’ll be pleased to assist you if you send us some photos and let us know where exactly you got confused.