Unfortunately, I cannot control the way the postal services handle the packages after I've dropped them off. However, I know this is a frustrating experience and in some circumstances (if inventory allows it) I can try to ship out a charm replacement at no cost, or just the cost of shipping. This is also a case-by-case basis, so if you shoot me a friendly message explaining what happened and attach photos of the charm still in the baggy I should easily be able to work things out with you. :)

In short, No, but this is also a case-by-case basis. The reason for this answer is personal commissions of original characters take too much time and resources for something so small, so if I -do- accept them they'll be a bit expensive. If you're wanting something on a larger scale (Like say, an order of 25-100 charms of your character) this is more understandable because it's more of an investment on both our ends financially. Again, shoot me a message and I'm sure we can work things out/ give you an answer.

Sure! I accept requests and suggestions from certain series (although this doesn't mean I'm going to 100% do them). Feel free to message me here on that or on my instagram page with you suggestions. (@kayozia)

I have one cat, but she isn't allowed in my office where I make/set/package up orders. I'm mentioning this because if you have some life-threatening cat allergy (to where even the particles of skin make you act up) do NOT order from my store.

I don't accept returns, exchanges, or cancellations, however, if it's an understandable reason feel free to shoot me a message and we can try to work things out.

All of my charms are professionally printed onto acrylic material, and the image you see has been digitally laser-printed onto the surface of the acrylic. A clear adhesive/sealant then covers the side that has been printed on. It's a pretty durable protective gloss layer and I've had a charm on my keys for about seven months and nothing has even come close to getting scratched off.

I've gotten more than three different people asking about the "sticker" on my charms, so I decided to clear somethings up!

Due to the size of my charms, my charms are for DECORATION PURPOSES ONLY. I create them with the intention of creating art,and I do not recommend putting them on your keys due to the sheer size (the Acrylic surface is 3 inches) and the fact that they have a lot of surface area that increases the chances of damage to the charm. I am in no means saying they're not durable, but take caution when putting them in situations that can cause the acrylic material to chip or break.

The durability of these charms are pretty high, and for testing purposes I made a Youtube video of me taking my keys and intentionally scratching the charm on the side that has the artwork. You can view the video here: https://www.youtube.com/watch?v=DUI9UeosR9g&t=1s
I managed to scratch the charm pretty forcefully, however the artwork did not chip off in any way, so I personally would say they're pretty durable.