Buying jewelry is very personal. I want you to be happy with your new purchase. If you are dissatisfied for any reason, I will make it right.

I will customize my bracelets, rings, etc to your requirements.

Please check out my SOLD items for examples of custom creations and REVIEWS for Feedback on these items =). Below you will find specific issues and see how I address them, even if I haven't had to...yet!

SHIPPING ISSUES:
I cannot control the post office, nor do I wish to! But OCCASIONALLY something goes awry and packages do not arrive on time, at all, or arrive 3 weeks later totally mangled. I love the tracking feature and I use it! Just check your invoice and you will find it there. Insurance is available. If you still have not received your order thirty days AFTER SHIPPING, I will follow up with the post office. They will not even talk to me until 30 days have gone by! Please make sure your Etsy address is entered correctly. Your order may be delayed for clarification if I go to print a shipping label and the address is rejected.

International shipping charges just increased (TRIPLED OVERNIGHT!) so I've had to change my shipping charges. I lost a lot of money that first month! I ship a lot of international orders, and generally go to the post office only once a week. This will either speed up or slightly delay the shipping date, as I try to plan on bulk shipping to save gas.

JEWELRY ISSUES:
Wear and Tear.
Medical IDs are items that generally get a lot of wear and tear, as they are often worn 24/7. Bracelets, in particular, have to withstand a lot of abuse. Stamping, especially if done on the inside of a bracelet, will eventually wear off. I will send a kit with all bracelet purchases that will help you refresh text until it gets too worn to repair. Personal hygiene, body pH, sweat, etc may affect wear and finish of your fine jewelry item, particularly copper. I cannot control this, and cannot be responsible if my pure copper ID plate turns your wrist green. (I have heard of that, even experienced it in the past, but have not yet had a complaint about my jewelry...but I'm sure I will eventually!) or if copper turns silvery when you wear it (which it does on me...hmm? maybe I handle so much silver that my sweat silverplates copper? Weird but true story.)

Bracelets and Toggle Clasps.
I love toggle clasps! I have a huge selection and do not hesitate to use them for my own jewelry. But I cannot guarantee that they will not fall off or fail unless I have YOUR EXACT WRIST CIRCUMFERENCE! I will ask for this, usually several times during the course of working out the details for your personalized, OOAK bracelet, and often the closest I get is the length of your favorite bracelet. This does not work, as the size of stones, chain, clasp length, etc affect the inner diameter of the bracelet. I repeat: I NEED THE EXACT measurement to guarantee your bracelet. I made this mistake once. The bracelet, a gift for someone with "large" wrists, fell off within an hour and was never seen again. Turns out that the wrists were not too big, just that the recipient of this awesome gift was well-nourished. I replaced the bracelet at my own expense (ouch$$$), and changed my policy.

I have lots of lobster and trigger clasps as well, and my handmade hook clasps are equally if not more awesome!

WHAT IF YOU HATE IT?
Fortunately, this has never been an issue! (Okay, a couple of times) If you hate it, return it and I will issue a prompt refund unless it is customized. If customized and I can reuse it, no problem! If not, perhaps you can keep the "Plate" and I can refund the rest at my discretion. Again, I am not perfect. And I hand stamp everything myself. So it likely will not be perfect, either.

WRONG SIZE:
Please provide the information requested with your order and this should not be a problem. If no size is requested, I will send 7.5" bracelets (see above note) and 18" chains on the Mommy Necklaces. If you do not provide the size and you do not like it, you can return it and pay shipping both ways (an extra $3.10 will be billed to you on my end), and I will adjust the length. No Problem! Note that the size of stones and beads will alter the "inner diameter" of a bracelet, so a 7.5" bracelet with 1-inch beads may not fit an average wrist even though a simple chain bracelet of the same length will. I have a special mandrel I use to assure a custom fit if you give me your EXACT wrist circumference and how you like the bracelet to fit (snug, loose, standard "in-between"). This is critical for a custom fit.

STAMPED WRONG (or wrong birthstone):
The first thing I do is check our convos and your notes to seller at checkout. If you made a typo on your child's name (yes, it happens more frequently than you might expect), I will gladly make you a new tag at your expense for the current going rate plus shipping. If I screw up (yes, I do that occasionally as well!), I will make you a new tag promptly and ship at my expense. I apologize in advance, as it happens occasionally (well, twice so far). Please return the tag only (in the case of mommy necklaces) or the entire item (in the case of bracelets) in a BOX* or it will get crushed! so that I can fix it and return it to you.
*If returning a broken chain or a single tag, it can be returned in a sandwich bag inside a regular envelope.


Mommy Necklaces.
Yes the chains are petite. That is one way I actually make any money at all selling jewelry! Upgrades are available at prices lower than stated on my shop listings. Etsy will not let me list "upgrades" without making the price the same to non-customers, but I figure you have already paid for the small chain, so you should get a better deal. Please contact/convo me if you would like a different chain. I have dozens of styles available and only a few listed.

Additional stamped name tags are available without the chain ONLY IF YOU HAVE ALREADY PURCHASED a necklace from me! People keep having babies (I have four kids, I know how it happens!), so I keep making jewelry. I do not list individual plates because my markup is too low to justify. But I am happy to make them for my valued and valuable existing customers.

Jump Rings on Bracelets and Necklaces.
Should you wish to remove a link on a bracelet, add a name tag to a mommy necklace, exchange the birthstone, etc, care should be taken to not distort the jump rings. Please contact me and I will send instructions on how this is best accomplished. I use mostly 16-gauge, heavy rings, so they are unlikely to distort or come apart without a pair of pliers or two involved!


Thanks so much for checking before you buy! I truly appreciate it!
♥Cindy