The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
REFUNDS
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All items are fully refundable under the following terms:
- Buyer must notify us that he is interested in a refund within 3 days of Delivery confirmation.(NO EXCEPTIONS).
*During holiday season an extended return window may apply please see our shop message announcements for details.
- Items must be mailed back to Our Studio using Our recommended Service for your country to prevent delays, issues with customs.
Our interest is to get the item back safely with minimal shipping costs and get you refunded as soon as possible.
- Item must be in perfect unused condition.
* Please do not send items back to us before communicating with us.
** Eternity rings & Custom orders may incur up to %20 restocking fee.
*** Items on sale are not eligible for return.
Please take care in reading the descriptions carefully, especially the measurements of rings (Width, Thickness etc) these are provided in the description.
If in doubt please contact us before purchasing.
If you require a sketch or a 1:1 true to scale print out please contact us and we will happily provide this for you within 12-24 hours.
A refund will be given within 1-2 business days of receiving the item back minus the Post and packaging costs.
Size Issues:
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Please take care to order the correct size for your ring!
There are many guides out there but there is no substitute to having your ring size measured by a jeweler.
If a buyer makes a mistake of the ring being too big we will resize it FREE OF CHARGE but shipping costs are $15-$60 depending on your location and the value of your ring in such a case we will send you an etsy listings with relevant shipping cost and supply you afterwards with a shipping label to us (US only).
If a buyer makes a mistake and the ring is too small a charge of $20-$70 will be applied depending on the difference in size (Gold rings only, Silver rings are $15-20)
If we have made an error with your ring size we will cover shipping and all other costs.
IMPORTANT-ETERNITY RINGS:
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*Whilst it is possible to resize eternity rings it takes much longer to do and usually some stone and gold is lost in the process, therefor eternity rings resizing will be quoted specifically and the price will be affected by the gold karat and stones for your particular ring.
WARRANTY
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We have a great track record with our items lasting for many years in an excellent condition, however for piece of mind we offer a 1 year guarantee on all items.
This condition covers: Craftsmanship & Gemstones issues but not accidental damage or losing your item.
If something does happen to your ring please still contact me and i will do everything i can to restore it at a nominal fee when possible.
However after 6 months if you need a repair you may have to cover one way shipping which could be between $10-$20 depending on your items value & location
Questions about your order?
Please contact me if you have any problems with your order.