Frequently asked questions about UrbanBelleNewYork
For custom items, make sure to read all information in listing details and follow order instructions. Leaving all need to know information in notes at checkout. If this information is not left at checkout, not to worry, you will be contacted to collect all information.
At this time I cannot offer gift wrapping. But, if your order is a gift, I will include a gift note at no extra charge! At checkout in notes to seller, indicate what you would like your gift note to say.
Discounts can only be offered on large orders of 50 items or more. Please contact for quotes and pricing.
As I am an artisan who works alone, I want to set reasonable expectations. Every order is designed, created & shipped by me. I take extreme pride in every piece that I create & you can be assured of a superior quality product. Every detail is carefully attended to. All orders will be completed in the order that they are received. If you absolutely require shipment by a specific date, due to a special event, this must be stated clearly in the notes section at checkout. If you forget to do that, just send a message with your requested date. Please remember to allow ample time for shipping. If I cannot meet a requested date you will immediately be notified. If I do not respond to you immediately, don't worry, I have not forgotten you!
Follow @urbanbellenewyork on Instagram! View a gallery of custom work and new products. Share photos of your Urban Belle products in action with #urbanbelle
Your order will arrive packed very safely and securely in reused packaging and boxes. With a commitment to recycling and reusing, nothing goes to waist! If you ordered glass items, be sure to be careful when opening and unwrapping.
If you would like an original custom design created just for you, on any product that Urban Belle offer's, that goes beyond what a listing or custom listing offers, you can purchase the "Design Services" listing. You can find this listing under the Personalize Yours section from the home page. Add this listing to the cart in addition to the product or products you would like. This listing is $40 and includes one hour of custom design work.
►You will receive:
1 Computerized mock up to view
1 Round of changes if they are needed
A second mock up to view and approve before production begins
When this listing is purchased along with the items you would like engraved, you will be contacted within 24 hours to begin the design process.
If you are sending an image, graphic or logo to be engraved, it MUST be the following:
1) In black and white
2) High resolution
3) Clear solid lines
4) No photos, low resolution drawings, no photocopies or grainy images
5) Jpeg or PDF Format
All artwork must be approved before you place your order. If you would like a custom design created just for you, you can purchase the "Design Services" listing in the "Personalize Yours" section of the shop. Please do not hesitate to send a message or email to urbanbellenewyork @gmail.com regarding any questions you have about custom logos and graphics!
All items are laser engraved using a professional laser machine. Laser engraving is not printing and there are no color options.
Glassware engraving is softer and more elegant in person. It is a light elegant look. It may look darker or more gray on your computer screen for viewing purposes. All engraving is permanent and dishwasher safe. Unless the glassware is very fragile, then hand washing is recommended. Due to the nature of different types & brands of glassware, slight shading and imperfections may appear.
With wood engraving, each piece burns differently. Due to the nature of wood, it can burn differently with varying depths and color of the burn. Wood markings, knots and characteristics will vary on each wood item.