If you are unhappy with your purchase, please let us know within 14 days after receiving the item. We will give you the return address.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that a refund will be issued, crediting your credit card or original method of payment.

Special/custom orders are not refundable.

Israeli customers will be asked to add 17% VAT through Paypal

Optional service providers:

** Registered Postal shipping, Delivery 10-14 Business days, Free.

** EMS shipping, Delivery 3-5 business days, $35 extra worldwide.

** DHL shipping, Delivery 2 business days, $55 extra worldwide.

A tracking number will be sent to you once the order has been shipped to allow you to track your parcel independently.

Shipping time does not take into account the time required to prepare your order.

Sterling silver:
Remove jewelry before showering, before bathing in the sea or a swimming pool, and before going to bed. Prevent jewelry from coming in contact with cleaning or beauty products.

Oxidized sterling silver:
Oxidation of silver will wear over time, revealing the natural silver beneath for a beautiful antique finish. Oxidation can be renewed using liver of sulfur solution at a local jeweler or home; please follow the manufacturer's instructions. You are welcome to send us your jewelry for renewing the oxidation.

18 Karat Gold Plate Sterling Silver (nickel free):
Remove jewelry before showering, before bathing in the sea or a swimming pool, and before going to bed. Prevent jewelry from coming in contact with perfume.

There is a 1-year warranty on all jewelry items purchased from Sivan Sova.

** Should your item get damaged after the expiration of the warranty period. We can still repair it as needed. Repair fees will vary, so please contact us for details **

You acknowledge and agree that all copyright, designs, the "look and feel" of the site, products, trademarks, and all other intellectual property and material rights relating to the content as herein described shall remain at all times vested in Sivan Sova little boxes shop and/or are the property of its owners.

The IP law protects all such Content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site.

You are permitted to use the Content only as expressly authorized by Sivan Sova and/or its third-party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties.