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PLEASE NOTE! ASK ABOUT THE SHIPPING COST!
DUE TO RECENT USPS PRICE INCREASES, SHIPPING COSTS ARE CALCULATING TOO HIGH.
BY SHIPPING BY ANOTHER CARRIER, I MAY BE ABLE TO LOWER THE COST FOR YOU.
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I choose to be transparent with my shipping costs. I prefer to offer a reasonable price for my items and the exact USPS cost for shipping to your area. Should you feel the shipping cost is high, please message me and I will look into other options that may be lower to your area.

Shipments are made within 3-4 business days of cleared payment. Larger items such as furniture and lighting ship in 7-10 business days. I usually send my packages on Tuesdays and Fridays. If you need an item sooner, just let me know. All items are carefully wrapped and packaged, Shipping within the the US will be through the USPS with delivery confirmation to the address you provide. I will be glad to combine shipping if you purchase more than one item, but keep in mind things that are fragile are better shipped separately. Please contact me to adjust the costs for your combined order.

I now offer shipping of larger items by Greyhound Package Express!

Please make sure to verify your shipping address! I am not responsible for the cost of re-shipping an order in the event of a wrong address.

Insurance- My shipping cost includes $100.00 insurance. Should your order be more than $100.00 I will add the appropriate amount for you.

PLEASE NOTE-I do my best to pack your items very carefully. In the event there is damage once you receive the package, make sure to keep all of the packaging in the event an inspection by the shipping company is required. Once the claim has been paid, I will contact you so you can dispose of the damaged piece. USPS and UPS do not refund the cost of shipping in the event of damage, only the purchase price of your item. I am not responsible for the cost of shipping due to damage.

Lost Packages- I am more than happy to provide documentation for you to file a claim with the shipper. If you suspect your package has been stolen, you should file a stolen mail report with your local police department. I am not responsible for lost/missing packages, especially when they are shown to be delivered to your address.

Sometimes the shipping company requires a contact phone number in order to alert you when a package is arriving. I will no and do not contact my customers by telephone. In the event you need to contact me, please message me through panchosporch.etsy.com

Shipping Supplies: While I agree that brand new shipping supplies look very professional, I believe in re-using materials as much as possible. Having said that, more likely than not you will receive your item packaged securely with recycled shipping supplies.

International customers: Please contact me for shipping rates prior to purchase.
Please note that the buyer is responsible for any duties, customs, and taxes levied by their individual countries.

RESERVED LISTINGS-

Items put into a reserved listing in your name will be held for a period of 24 hours. If you need more time, glad to extend this time period!

ELECTRICAL-

All electrical items have been tested for working condition, but have not been re-wired. I always recommend to have them checked by an expert or rewired as necessary!

Large quantity discount-

Glad to offer a good discount on a large quantity purchase. Contact me with the items chosen to see what we can do!

FAQs:

We work in a smoke-free, pet-friendly environment.

I also speak Spanish and Portuguese which I learned during my years of living overseas.