To leave personalization details, input all appropriate information in the “ADD YOUR PERSONALIZATION” box. For items requiring longer text, additional details can be included in the white “note to seller” box at checkout. The “how to order” section in each item’s description includes a copy and paste form to help!

Each standard order is professionally printed on a burlap sheet, cotton sheet, or watercolor fine art paper that is 8 1/2" X 11". We recommend framing in an 11" X 14" frame with an 8" X 10" mat. Easy framing instructions are included with every print!

If you added the 11" X 14" print size upgrade, your print will arrive ready to frame in an 11" X 14" frame or a larger frame that has an 11" X 14" mat opening. Still have questions? Please feel free to ask!

If you'd like us to frame your print for you, COPY & PASTE this link into your browser to read about our framing add-on: https://www.etsy.com/listing/268026770

Production Time: The time I need to prepare an order for shipping varies.

• 8x10 Burlap Prints: Ready to ship in 3-5 Business Days
• Framed Burlap Prints: Ready to ship in 3-5 Business Days
• Burlap Tote Bags: Ready to ship in 5-7 Business Days
• Farmhouse Wood Signs: Ready to ship in 5-7 Business Days

Delivery Time: Once your order has been shipped, please allow 2-5 business days to receive your print within the U.S. via USPS First Class Mail. Or 1-3 business days if you have selected Priority Shipping at checkout.

Rush Upgrades Available Here: http://etsy.me/1xFdwaZ

International Orders are shipped via USPS First Class International Mail and can take 2-4 weeks for delivery.

If your order arrives and something is wrong, please contact us! If it was our error (meaning you entered the information correctly and we made a mistake) we will send you a replacement at no charge! 

In the event that you entered some information incorrectly, we will happily send you a replacement at a discounted price to cover the cost of shipping and materials.

BUY MORE + SAVE:
Order 3 or more items + save 10%! (No code required!

SUBSCRIBE + SAVE:
Join our mailing list + get 15% off your next order! Copy + Paste this link into your web browser: http://bit.ly/2hOBtxW

INSTAGRAM:
Follow us @emmaandthebean for flash sales, exclusive instagram coupon codes, and giveaways.

We will only send a proof of your order prior to printing BY REQUEST. If you do not request to see a proof, one will NOT be sent! Your order will be personalized according to your note, printed and shipped. PLEASE NOTE: requesting a proof may delay shipment.

Up to 3 revisions are included in the original cost of any personalized art in the shop. For standard designs that request a proof, if a response from the customer is not received after 24 hours, we will assume approval, print and ship. For completely custom designs, if a response is not received within 7 days, we will consider the order abandoned and we will ship the art as-is without approval.

I am not able create digital proofs prior to purchase. Thank you for understanding!

We proudly offer 5 framing options for burlap and cotton prints found here: http://etsy.me/2v7NQgk or the Framing + Upgrades Shop Section.

Framing available in classic Black and Reclaimed Barnwood.

The BARNWOOD frame is manufactured from 100% authentic weathered wood allowing the rustic charm of the natural knots, nail holes and color variations to show through. These are not considered defects. Frames are custom made and will vary slightly from the picture due to the nature of the wood. Our barnwood frames are REAL salvaged barn wood and have the natural rustic elements intact in most of them. You can expect

If shipping your order directly to a gift recipient, simply update the “shipping address” accordingly.

Absolutely!

1) Be sure to add framing with your print for a complete gift!
Framing Options: http://etsy.me/1RwoaxZ) - All framed items are marked as such. Farmhouse signs and push pin maps include framing!

2) Update the shipping address to the recipient’s address!

3) If you’d like, include a personal gift note message by marking your order as a “gift” during checkout. You will see a prompt for a gift message!

In the event that you receive a damaged package, we kindly request that that you photograph it before opening it. After you have, then please proceed with opening to checking if the product is damaged. If it is, please submit these photos to us so that we can file a claim and replace your product. Always contact us and we will be happy to help in any way we are able!

We want our customers to be completely satisfied with their Emma and the Bean order. We accept cancellations and returns on the following conditions:

CANCELLATIONS

1) within 24 hrs of purchase
2) after 24 hrs if we haven't started your order yet. Once the proofing process has begun, we cannot cancel and fully refund.

RETURNS

1) Personalized and custom items CANNOT be returned.
2) If you are not satisfied with your purchase of an UNPERSONALIZED item, please return the item within 14 business days. We will issue a refund for the cost of your purchase (less the shipping costs). Buyer is responsible for the item's return shipping costs.