Set of 11- Stainless Steel Tumblers- Personalized Tumblers- Personalized Etched Tumblers,- Personalized Tumblers- Engraved Tumblers- Tumbler

SHIPPING/FREIGHT

All items are shipped on or before their scheduled ship by date. Items that are under our "free shipping guarantee" will be ship via the carrier (USPS, Fedex, UPS, or DHL) with the best rates. Arrival dates are estimates and cannot be guaranteed. Items totally over $50 are shipped with complimentary $100 insurance. If you would like additional insurance, we do offer it under the shipping upgrade options.

If items are damaged during transit and your package is covered by insurance (orders over $35 include insurance otherwise is must be purchased at checkout; if you do not select insurance, we are not liable for damages that occur during shipping on order $34.99 and under), the buyer (customer/receiver of package) has two options:

Option #1: The buyer (customer/receiver of package) must take damaged item(s) and box to the USPS. At that time, they will be required to fill out a 3831 Form and surrender the damaged goods. Filing out a 3831 form and surrendering the item must be done no later than 14 days upon receiving the package. Please ask for a copy of the 3831 Form Postmarked by your Post Office and submit a copy to us. After you send us a copy of the 3831 Form, we (NCGD) will file a claim with USPS. Upon approval (which may take 30-90 days), we will send out a replacement of the item(s). If you do not provide us with a 3831 Form by the 14th day of delivery, NCGD is released from replacing any damages goods. *

Option #2: The buyer (customer/receiver of package) will file the claim with USPS. The buyer will be responsible for filling out a 3831 Form and surrender the damaged goods. Filing out a 3831 form and surrendering the item must be done no later than 14 days upon receiving the package. The buyer will then be reimbursed by USPS and can repurchase the item(s) from NCGD. If you do not file a claim by the 14th day of delivery, NCGD is released from replacing any damages goods.*

*By purchasing item(s) from NCGD, you are agreeing to these terms and conditions of how insurance claims work and will not extort NCGD based on the process. Extortion of NCGD via social media and/or reviews will be reported to Etsy.

The following items are shipped via USPS First Class unless you choose to upgrade:
-Water Bottles
-Socks
-Pet Tags
-Phone Cases
-Mouse Pads
-Ornaments
-Puzzle(s) of one or two

***First Class shipping DOES NOT include insurance. All items are checked for any damage before shipping them. We are not responsible for damages that occur during shipping. If you are shipping first class and want insurance, please contact us to add insurance to your item.**

****INTERNATIONAL ORDERS***
PRIORITY MAIL IS NOT included on international shipping. International mailing is selected by the buyer at checkout. International mailing DOES NOT include insurance. We highly recommend purchasing insurance on international purchases. Please message us if you would like to buy international insurance and we will add the cost to your order.

RETURNED AND/OR LOST MAIL
Northern Country Girl Designs. LLC. is not liable for lost mail. We do suggest buying insurance through us to replace your item. In addition, if your item is returned to us, you (the buyer) are required to pay for postage again and a 10% handling fee based on the total amount spent at checkout. Unless the error is on our part, we will not reship items. We also will not offer refunds on returned packages for personalized items. Particle refunds can be made on items that are returned to us with insufficient address or unable to forward on NON-personalize items; the shipping cost will be deducted from your refund unless NCGD is liable for the mistake and we will ship out the item again free of charge.

Damages that occur during shipping we do not offer refunds on the items. We will file an insurance claim and send a replacement item out or you can file the claim through the shipping carrier. No refunds will be extended under any circumstances on our behalf.

***First Class shipping DOES NOT include shipping. All items are checked for any damage before shipping them. We are not responsible for damages that occur during shipping. If you are shipping first class and want insurance, please contact us to add insurance to your item.

We are not responsible for failed applications with decals. No refunds will be issues.