CANCELLATIONS
I work hard to ensure that you have your order out in a timely fashion so I start the creation process immediately after placing the order. For this reason I don't accept cancellations.

RETURNS
All my items are handcrafted and customized with care and love therefore I don’t usually accept returns or exchanges unless the fault was mine.
I'm a very careful person, so I think items will arrive in excellent condition.
But if anything is wrong with your item, I'm willing to help and cooperate so please contact me.

EXCHANGES
I usually accept exchanges, but they are not accepted for intimate items included earrings, custom and personalized orders.
If you need to exchange an item, please contact me within 3 days of delivery.
The item must be in new and undamaged condition.
Buyer will pay any price difference for the items exchange and is responsible for return shipping costs, included customs charges.
Buyer must insure the package and also provide tracking number to me within 24 hours of the date that the tracking number was provided.
Buyer will need to re-pay shipping and handling costs before I will send the package again.

RETURNED MAIL
If a package is returned to me for the following reasons:
The address provided via Etsy by the buyer was not correct or incomplete, or if the package once attempted to be delivered is unclaimed, I don't offer a refund.
I will offer the possibility to have the package re-shipped once postal services send it back to me (it can take 1 to 4 months).
I will send a message to confirm shipping address, and the buyer will need to re-pay shipping and handling costs before I will send the package again.
Returned orders can't be cancelled and refunded.

ITEM WARRANTY
In the description of each of my creations you will read that these are very delicate products, which must be treated with care.
Keep this in mind before and after your purchase!
With every purchase you will also receive the care instructions, which if you scrupulously follow, will allow you to give a long life to your purchase.
I can't offer a guarantee on delicate products like these, because their duration depends exclusively on your care.

Thank you for understanding, Silvia