Sales Tax Policy
Jcollector does not charge sales tax except in California. This means that delivery costs are almost fully offset by your savings on state sales taxes.
Domestic Shipments
Jcollector uses UPS Ground for the majority of its domestic deliveries (unless urgent delivery or another carrier are specifically requested). Upon shipping, you will receive an email notification informing you of the shipment's tracking number. Allow 2-3 weeks for delivery. Jcollector also uses several accredited freight companies for its large item deliveries. All large furniture is blanket-wrapped to protect it. The furniture is delivered in your home. Allow 4-5 weeks for delivery.
Damaged Shipments
In the unlikely event that an item you ordered is delivered damaged, please notify us immediately. We insure all shipments, so you will receive a refund for the full value or repair of damaged items. However, you must keep all packaging materials until the shipping company has had an opportunity to inspect damaged items and their packaging. It is essential that you cooperate fully with the shipping company and make it possible for them to inspect the damaged items. If you do not keep the packaging materials, do not cooperate with the shipping company, or if you proceed with return or repair before the inspection, Jcollector is no longer responsible for the replacement or repair value.