Exchanges are available if your collar does not fit the dog properly. You MUST measure your dogs neck & also head for a Martingale to make sure the collar will fit. If you order the incorrect size we have a fee of $8.00 per item plus shipping to re make & re mail back to you. (only if the collar is going from bigger to smaller). Once we receive the item back, we will fix it to the correct size. All returned items must be in original and unused condition. Exchanges must be made within 30 days of the receipt from your original order. We accept returns for a merchandise credit but we have a $6.00 return charge


Additional FAQs

Q: How do I measure my pet's neck?

A: I recommend using a soft tape measure and if you don't have one of those, use a piece of string and a ruler. Measure around the widest part of your pet's neck, or where their collar sits. Don't measure too loosely, as I add 3"-5"(depending on the collar size) to the measurement you give me to ensure the collar has room for adjustment.

Q: How do I wash my nylon collar?

A: I hand wash all my dog's collars in warm water with hand soap. And I always recommend that you hang the collars to dry.