19th century Sleeve Supports, sleeve crinolines, 1830s gigot sleeves, 1890s leg o mutton sleeves

If you need an item delivered for a special date it will have to be shipped with UPS (door to door delivery within 4 business days worldwide) for extra cost. Shipping costs are calculated individually for each item.

Additional custom fees do apply and they are not included into item's price or shipping costs charged by UPS. Custom fees are responsibility of a buyer and under no circumstances will be covered by the shop owner.

Since 01.01.2020 all addresses are printed out in bold face for packages shipped with Ukrposhta Standard Shipping.

Cancellations are accepted only within 24 hours of purchase.

An order can't be cancelled once it is beyond the cancellation window.

An already completed or in-progress custom item cannot be cancelled.

I am unable to make an exception to this policy because a great deal of time, effort and materials are spent for every single project.

If there are no updates on tracking for over 1,5 months or if you suspect your order to be lost in the mail, I must be notified as soon as possible.

I have had good luck with shipments arriving within 4 weeks worldwide, but please understand that in some cases shipping times can be as long as 6-8 weeks. 

If there is a loss or damage, an insurance claim will be filed and depending on the item and the circumstances of the situation I will re-ship, re-create, or reimburse value + shipping. You will be required to provide me with photos of the damage and packaging. In the case of a lost package, I ask that you wait 4 weeks for International shipments before I re-ship or refund since the package may still be delivered in this time frame. 

Under no circumstances will a shipment be marked as "gift". Value of an item is always present on the package.

If you click on "mark as gift" when placing an order, it will be processed and dispatched as usual, with declared value indicated on the package and in the customs declaration form.

Purchases cancelled within 24 hours are refunded in full.

Retainer fees are refunded in full if work on a project never started.

Please note, due to the handmade and made-to-order nature of corsets, said products are not eligible for returns or refunds.

Ready-made items of fixed size can be returned if undamaged, without odor and signs of wear. Buyer responsible for any loss in value. Return shipping costs are covered by the buyer.

Orders lost in the mail are refunded only after a missing parcel report was filed, search was done and there is an official proof provided by the shipping company (Ukrposhta/UPS at my end) stating they did not manage to locate the package and deliver it to you.

I do offer payment plans and retainer fees in order to book time in my schedule (these options are discussed individually in a private conversation).

Payment plan option is unavailable for custom corsets that require mock-up service, but is possible for commissioned custom dresses and gowns.

Returns are accepted for ready-made items of fixed size. No returns on custom orders.

Digital patterns are non-returnable and non-refundable.

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Refund is issued only after an item is picked up from the post office and examined for signs of wear/damages by me personally.

Items damaged from inappropriate wear, as well as ones that have been worn for more than a try-on or to an event/photoshoot are non-returnable and will not be refunded or accepted in case of unauthorized return.

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Due to the handmade and made-to-order nature of corsets, said products are not eligible for returns or refunds.
I am not responsible for fitting issues due to measurements taken incorrectly, sudden weight gain/loss, pregnancy or other body changes.

Mock-up service is offered at extra cost and is available for custom corsets and gowns. All details are discussed in a private conversation. Final mock-up cost depends on an item and is always calculated individually (starting at $60 USD).

Payment plan option (aka split payment) is unavailable for orders that require a mock-up (the restriction applies to corsets only).

All (physical) products from the shop are sent with insurance.

I do! If you purchase a few items at once, shipping will be combined.

Shipping costs go up depending on quantity of items ordered, and will be calculated automatically at check-out.

Shipping costs for combined purchases sent with UPS are calculated individually via private message.

Shipping fees and customs fees are not the same. Shipping fees are charged by a shipping company: it is a payment for their service and delivery process. Customs fees are government charges, which may or may not apply depending on laws of your country: they are an X sum of tax charged on top of everything. I recommend checking your country law before making a purchase (especially if you select UPS shipping) in order to avoid unpleasant surprises.

If a listing says "including shipping fees" or other variation of this phrase, it only means that costs of delivery are included into the price listed.

Shop owner is not responsible for any extra customs charges as they are out of The Boudoir Key control.