If You Can Read This Bring Me Wine Socks- Limited Qty Available

Broken Mug Orders: Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.) We will require adequate proof of any damage or breakage reported, so please include images of the damaged item. Refunds will not be provided only replacements.

Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 3 days and provide photos.

I do my best to ensure that the correct order is sent, but I am human, and sometimes make mistakes. If you received the wrong item, please send me a photo of the item you received and ill make sure to send out the correct item ASAP.
It is your responsibility to ensure that you choose the correct size, color, and design of the product. If you purchased a final sale item and did not check the order confirmation showing the incorrect item, we are not responsible for this. It is the customer's responsibility to notify us within one hour of the item being placed. Once your order has gone to printing, we cannot make any changes to your order. No refunds or exchanges will be accepted for wrong items ordered where we weren’t notified.

Each item is hand made and made to order so processing time is different on each order. Please read the listing information or refer to the information below. Please keep in mind that (PROCESSING TIME IS SEPARATE FROM SHIPPING). Most orders are processed & shipped out within 3 business days. Orders including made to order items, such mugs , typically require 3-5 additional business days. Items that require special packaging such as (MUGS & CARDS) will ship separately. Mugs if you ordered several items but your order is marked incorrectly as delivered, this just means they shipped separately.

MUGS: (5-7 business days)
BAGS: (3-5 business days)
CARDS: (3-5 business days)
JEWELRY: (2-4 business days)
TEE’S: Please read the listing

Please keep in mind that we charge a flat rate for shipping, but if an order exceeds a weight limit, an additional shipping fee will be invoiced to you.

Your package will be declared a lower price than the order due to the following: Different countries will have different import regulations. If the amount declared on the package is over a certain amount, you may have to go to your local Customs office personally and be subject to import tax. The cost of import tax depends on the value declared on the package. Thus, to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower value. If any tax is due, it is the customer's responsibility to pay.

**If you provided a wrong address at the time of order you may contact us ASAP**. We can only make address changes within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Refusal to pay for re-shipping fees, will result in a 50% restocking fee.

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. I do not have more information on the status of the package, I can only see what is provide on the USPS website “Please Track your item before messaging me” . Please keep in mind We are not responsible for lost or stolen packages. Order lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.

Typically orders arrive within 5-7 business days after being shipped. Please aware that Processing time frames shipping method availability and delivery speeds are affected by COVID-19. We are currently experiencing possible delivery delays. . Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. Please track your order and contact nearest post office for status before messaging me. Items marked as delivered, at times will arrive 3-5 business days later due to delivery delays.

INTERNATIONAL SHIPPING (outside of US) is open again, however expect severe delays - potentially months! If you are not ok/able/willing to wait for an undetermined amount of time DO NOT ORDER. Some packages may take 2+ months to arrive.

I do not accept returns or exchanges. All sales are final.If an exception is made and we approve an exchange or return the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. We do not provide return labels. Please ship with a courier that provides tracking information. We are not responsible for lost return packages that cannot be tracked. Order must be received within 30 days after the approval. Items not in their original packaging will be charged a 20% restocking fee (this will be deducted from your refund).
If you need to cancel your order, you may do so within 24 hours of purchasing, however I reserve the right to refuse any/all future orders after a cancellation.

Please Due to the volume of messages and comments I receive, I simply cannot answer or reply to every one. If your question can be answered here in the FAQ section, I most likely will not reply. If the answer to your comment can be found in the caption of the post, I most likely will not reply. Please take time to read the information already provided. If your question isn't answered here in the FAQ or in the post caption, try sending an email to customercare@untamedego.com. Please include your order number and don’t send more than one email or Etsy message within 24 hours, as this places your message at the bottom and causes further delays. Messages will be answered only MONDAY-FRIDAY. Please allow 24-48 business hours for a response.