I gladly accept returns.

Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery

Prior to sending the package back, contact us for information how to ship the item back. The return will be accepted only if the product is returned in unworn condition and in its original packaging.

Return shipping costs are the customer's responsibility.

We accept returns within 14 days of the delivery date for eligible items. Products accepted for refund must be in new/unworn condition, and must be returned in original packaging.

Items not eligible for returns:
-Custom or personalised orders
-Earrings, ear cuffs and ear studs due to hygiene reasons
-Items shipped over 14 days of delivery date
-Items returned in damaged condition due to improper care and misuse
-Returns without our authorization or improperly sent packages

AmicaJewels is not responsible for loss or damage of return shipments.
Once your return is inspected and approved, refund will be processed to original form of payment within 14 days.
Please note that buyers are responsible for return shipping cost.

For parcels that are shipped with tracking & insurance, any lost or damaged parcels can be claimed through their corresponding shipping provider.
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame.
We will do our best to resolve each issue for all our customers in regards to reshipments, claims or lost packages to the best of our ability.

Purchased items will be shipped to the shipping address supplied through your Etsy Order.
Please double check this address is correct before checking out. We are not responsible for packages shipped to wrong address.

For shipments returned to us due to:

1) Inaccurate or incomplete address

2) Package is unclaimed once attempted to be delivered

We reserve the right to retain the shipping and return charges.

We will offer the possibility to have the package reshipped once the jewelry has been sent back to us. In that case, we will send you a message to confirm the shipping address, and you will need to pay a re-shipping
and handling costs before sending the package again.

Buyers are responsible for all customs or duties fees that may applied. Buyers are responsible for knowing and abiding by any import restrictions to their country from Germany. Sellers aren't responsible for delays due to customs or issues with postal services.

Go to shorturl.at/wLX02 to track your order and find the most up-to-date information

You may only use one promo code per order. If you have two valid AmicaJewels promo codes, please select the one you prefer to use.

Please make sure that you are in love with everything in your cart before completing your purchase. If you need to cancel your order please contact us with your order number within one hour of placing your order. Our fulfillment team works at lightning speed to get your order to you as soon as possible!

Please make sure that everything is correct before you complete your purchase! We cannot change orders after they have been placed, however, we can cancel your order if you contact us with your order number within one hour of placing it, and we are happy to help!