Yes, you may shorten or lengthen the necklace up to 19 inch, at no additional cost. The standard length for most of the necklaces is 17 inches and you may add up to 2 inches at no additional fee.

There is a small fee of $1/ additional inch of more than 2 inches is needed.

You may simply let me know in the "note to seller" box the length you want on your necklace.

Yes, you can order more than 1 piece of the same item.

It may take some time for me to make multiples of the same item, depending on the inventory of the components of the piece you are interested in.

Please contact me for an estimate of the timeline and bulk pricing discount.

Yes, you may change the stones or omit the stones entirely.

If you have a stone in mind that you would like to substitute the existing stone, please send me a convo for availability. In most instances, there is no additional charge to swap out stones.

I have a variety of semiprecious gemstones and pearls that are too many to list. They are carefully hand selected from my vendors to ensure the quality and size meet the requirements for my designs.

For bridesmaids jewelry to match your wedding color, please send me a convo with an attached image of your color so I can match the stones for your jewelry.

Yes, I do and you can make the selection during check out.

International shipping takes 10-14 days and may be up to 60 days with delay. In some countries, there may be a customs fee (up tp 30% of purchase price)that needs to be paid before your item is released to you and this is the responsibility of the buyer (not the seller).

Please note that I cannot guarantee the delivery of international order because different countries have different postal service. A tracking number is provided when I ship your item, and you may be able to see where your item is.

Please see my shop policies for more information
https://www.etsy.com/your/shops/YsmDesigns/policies

With this pandemic, I know that gift giving will be different this year.

Each item purchased come with a Kraft jewelry box sealed with a satin white ribbon, ready for gifting. If more than one item is purchased, you may purchase additional jewelry boxes in the add- on section in my shop.

If you want to make this gift extra special, I also offer a special gift wrapping service for a small $5 fee. Your item will be wrapped with festive premium wrapping paper sealed with a ribbon and seasonal embellishments.

You may also mail this item directly to the gift recipient by changing the mailing address during check out and include the gift message. Make sure you select gift wrap during check out and you will have these options available

We strive to complete your order in 2-5 business days. Ready made items may be shipped within a day and made-to-order personalized items, up to 5 days. Please note that this is the processing time. It will take another 2-5 business days for shipping (in the US).

We use USPS First Class mail shipping service. You have the options to expedite shipping with Priority/Express during check out.

If you need your item by a certain date, please let me know during check out and I will try and best to accommodate your request.

Wrong Address:
-----------------------
I ship to the address that you specify on Etsy when you check out. If you made a mistake, please contact me IMMEDIATELY (within 24 hours) to change the address. Once the item is shipped, I cannot be liable for your mistake.
Missing Package:
-----------------------
If your item is marked delivered and you are not in possession of the item, there is little I can do. Please check with your family members who may have collected your package, your neighbors who may have received it by mistake and your local post office to see if someone finds your package and returns it to the post office. If you believe that your mail was stolen, you should file a Mail Theft Complain via the USPS website.

Please take a piece of string (dental floss will work too) and wrap it around your necklace to a length that you desire. Use a marker to mark that point and cut the string/floss. Take the string and measure the length. This is the necklace length, measured from end to end, including the clasp.

Yes you may exchange it for a small fee plus shipping fees, both ways.

The measurements for each piece of jewelry is clearly stated in the description. It is your responsibility to determine if this is the correct size and length.

I would be happy to exchange your item or your necklace for a longer length. There is a small fee of $5 for the rework (labor), plus the extra chain itself. Please note that this fee is a minimal compensation for the time I will be spending on your piece, due to the error you made.