We make each piece one-at-a-time using a process called 'hand stamping.' Every letter, number, and symbol you see on our pieces is hand stamped using steel font sets and symbols in set sizes and a hammer. Hand stamping forms a much deeper impression than engraving and due to hammering each letter, alignment will not be perfect. These factors contribute to the uniqueness of each piece we make.

All of our pieces are packaged for gift giving the moment you receive them. They come in a fabric back, typically with our logo, that doubles as a gift bag.

We also offer a fancier gift wrap at checkout for an additional fee. Please note that gift wrap applies to one piece or the entire order. If you need multiple pieces gift wrapped separately, there is an additional fee for each piece.

Sure! We'd love to. Please put the giftee's address in the 'ship to' box when checking out and let us know who to say it's from. Please keep the note short so we can fit it on a business card sized gift card.

Our items come gift bagged automatically, however, we also offer a fancier gift wrap at checkout for an additional fee.

All personalized info goes in the personalization box on the item page. Please give us info in a list format, not one long paragraph.

Request symbols in ( ), example: (heart, #84)

Note that if you are ordering a piece with symbols & wording shown in our listing, be sure to tell us whether you do or don't want those symbols or what wording at checkout.

Example:

A keychain says:

I LOVE YOU (INFINITY SYMBOL, #185) but you want to change the wording. Tell us like this:

CUSTOM TEXT:

WE LOVE YOU (INFINITY SYMBOL, #185)

**OR**

WE LOVE YOU (NO SYMBOL or HEART, #84)

Leave a cell # so we can text you if have questions.

We do a ton of bulk orders! Many of our listings have bulk pricing built in, but if it isn't there, feel free to ask. We can handle orders of any size.

We are not accepting new wholesale or consignment accounts at this time.

Sometimes. We can backside on certain types of aluminum keychains only, and if backside wording is permitted, then the listing will say so *and* will specify how many characters are allowed on the back. We cannot stamp the back of non-aluminum pieces.

Because hand stamping is done by hammering letters/symbols into the metal, impressions are left on the reverse side. This means that we can only permit backside stamping when we're able to hide those impressions. This also means that the backside wording needs to be shorter than the front side wording.

Usually, yes. We have a standard production time (typically 1-1.5 weeks which varies depending on time of year), and when we're not completely busy, we allow rush orders for an additional fee. A rush order ships out in 2 **business** days vs. our standard production time. Rush orders are available in your cart.

Please note that none of our rush options offer overnight delivery.

We typically hand stamp each order as it comes in because much of our work is custom or personalized. *Sometimes* we may have a certain design in stock, but this is not the rule.

Not right now due to COVID.

We resume shipping as mail begins to move freely again. We typically ship to the following countries: Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, China, Denmark, Dominican Republic, Finland, France, Greenland, Guam, Jamaica, Iceland, Ireland, Israel, Japan, Luxembourg, Malaysia, Mexico, Netherlands Antilles, New Zealand, Norway, Philipines, Portugal, Puerto Rico, Romania, Russia, Singapore, Switzerland, Sweden, Thailand,The Netherlands, United Kingdom, and the US Virgin Islands.
We have stopped shipping to Germany.

Please note that some countries charge VAT (customs) fees on imported items. These fees are solely the customer's responsibility.