What I have listed in my shop is what I have currently in production, but I am always adding more! If you have a request for something you don't see listed, please contact me and I'll gladly move it to the top of the list for the next batch of new products. The best way to find out when I've added new listings is to join my mailing list here: http://jenftw.com/ml

Please note, I don't do rush orders, so I can't create new items for specific events.

If you need your item to arrive by a specific date, you may want to consider purchasing expedited shipping. USPS Priority Mail typically arrives 2-3 days after it has been shipped and Priority Mail Express arrives the day after it has been shipped out. (These shipping times are within the US - international can vary.)

The time it takes for an item to be ready to ship varies by item and I don't do rush orders, so plan ahead. Paintings typically ship within 1-3 business days, but buttons are made-to-order and can take 3-5 business days. The larger the order, the longer it will take to make!

Yes! If you need 100 or more buttons, I offer a 10% discount for quantities of that size. (Please contact me so we can work out the details.) If you need 50 or more buttons, you qualify for free standard shipping! Please Note: Free shipping does not apply to Priority Mail or Priority Mail Express.

For items that I normally carry in my store that have been returned to me as undeliverable, I will refund the price of the item MINUS the cost of shipping. However, no refunds will be offered on custom orders.

It is up to the buyer to make sure their address is correct on the package, that they get expedited shipping if they need an item urgently, and that insurance is purchased in case the post office loses their package. Once a package has left my possession, delivery issues are between the buyer and the post office.

In my experience, a small handful of orders placed with me have gone on a slight detour with the post office on the way to their destination. I have never had them lose one entirely, but cannot stress enough how important it is to chose Priority Mail or Priority Mail Express if you need an order by a specific date. (Expedited orders have also never gone on the above-mentioned detour.)

The post office will refund the cost of shipping if an item hasn't shown up after 45 days, but they will not refund the cost of the contents unless the buyer has purchased insurance for the order. I'm happy to pass on the refund by the post office if an order is lost, but can't reimburse buyers out of my own pocket for orders that are lost by the USPS.