Absolutely, I am open to custom order requests! Please message me to talk about your design ideas and we will come up with something perfect!

Makeup Bags/Totes/Mousepads: Spot Clean With Mild Soap and Water.

Mugs: Top Rack Dishwasher Safe; Hand Wash works too!

Apparel: Wash Inside Out, Cold, Gentle Cycle. Tumble Dry Low and Remove Promptly.

If you have a question regarding the care of an item, feel free to reach out!

My processing times are:

Mugs - 1-6 Business Days (I do my best to get the items out within 1-3 Business Days)** All mugs are made to order and need ample time to be designed and made.

Shirts - 7-8 Business Days

My Shipping Times are:
2-4 Business Days

**Processing times are longer during EVERY holiday

Broken Mug:
This is a very unfortunate thing to happen to anyone with any product that they order. I feel your pain and apologize on behalf of the mail carrier. While it is rare, this situation can most certainly arise with the shipment of a delicate item such as a mug.

With that said, I don't want you to worry. I've got you covered!

Please send me a picture of your damaged item as soon as possible. I will replace it and ship you a new one right away at no extra cost to you!

Wrong Design:
While very rare that this will happen, please know that I will replace any incorrect mug at my expense as quickly as possible. All you have to do is message me calmly explaining what happened, accompanied by a photo, and I will fix it right away.

I DO NOT accept cancellations, returns or exchanges due to the handmade and custom nature of my items. I start to work on them very shortly after they are ordered.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.

Incorrect Shipping:
Please reach out to me right away so that we can discuss our options BEFORE I ship the product.

Once the product has been shipped, unfortunately things are out of my hands. The best advice I can give at this point is to contact the mail carrier and see if you can reroute the item.

If the package gets returned, all shipping costs will be at the customer's expense.

Item is Missing:
Once the product has been shipped, unfortunately things are out of my hands. The best advice I can give at this point is to contact the mail carrier (or neighbors or your favorite mail person) and see if you can track down the item. Stolen and lost packages can sometimes be covered by USPS if you file a claim.

Due to the handmade nature of these items, and my desire to ship them in a timely manner, proofs are not sent unless requested after checking out.

If a proof is sent out, remember I won't be able to work on it until it's approved by you, so the timeline to ship may be extended. In the case of a proof, up to 2 revisions are given and I ask that you respond within 24hrs.

The ceramic mug itself is made in Thailand and the outside coating process (which is needed for sublimation) is professionally performed in the United States.

The design, sublimation process/pressing of the mug, the packaging, and shipping is all done by me right here in the United States of America.

Brand:
My absolute favorite unisex shirt is the Gildan soft style. So incredibly comfy and perfectly sized for tying at the end and rolling up the sleeves. Makes for the cutest look!

Shipping:

I work with a professional printer for apparel items because they have amazing equipment and quality results. I make my mugs in house. Therefore, if you order a mug and shirt together, they will arrive separately.

Sizing:

Please note that these are unisex shirts which fit a bit different than regular ladies or men’s shirts. Check the sizing guide in the images. If you still have questions, please reach out to me BEFORE placing your order. Returns and exchanges are not available for your items so PLEASE make sure to order the correct size.

Problems with your order should be reported within 24 hours of the item(s) being delivered. This will ensure a timely resolution.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.

If you have any questions about my policies, feel free to reach out.