*** All orders will ship within 1-2 Business days. 😊
Please check your Etsy messages incase we need to reach out to you about your order. Thank you, Jess

~ Please note: Business days do not include Saturdays, Sundays, or legal holidays.

POSTAL HOLIDAYS in 2019:
Tuesday, January 1 ---- New Year’s Day
Monday, January 21 ---- Martin Luther King Jr. birthday
Monday, February 18 ---- Washington’s Birthday (observed)
Monday, May 27 ---- Memorial Day
Thursday, July 4 ---- Independence Day
Monday, September 2 ---- Labor Day
Monday, October 14 ---- Columbus Day
Monday, November 11 ---- Veterans Day (observed)
Thursday, November 28 ---- Thanksgiving Day
Wednesday, December 25 ---- Christmas Day
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SHIPPING ADDRESS ERROR

Please message us ASAP if you notice the wrong shipping address was given at checkout. Our processing time is quick & once the item is shipped to the wrong address, there is nothing we can do about it unless the package ends up getting returned to us (returned to sender).

If we receive the package back, we are happy to re-ship the package if you are willing to pay the shipping for the 2nd shipment attempt.

Please check your Etsy messages, as we do sometimes reach out before shipping when something looks off with the shipping address. At our discretion, we won’t usually wait too long before shipping the order if we don’t hear back from you soon. Our priority is to ship packages out as quickly as we can to the address provided us.

It may be worth trying to re-route your package with the tracking information through USPS if this situation happens to you.

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DELIVERY/ SHIPPING METHOD:
~ Delivery time starts when the package tracks as shipped.

DOMESTIC FIRST CLASS ~~~~~~~~~ 1 - 5 business days (estimated delivery)
DOMESTIC PRIORITY ** ~~~~~~~~~~ 1 - 3 business days (estimated delivery)
INTERNATIONAL FIRST CLASS ~~~ 7 - 21 business days (estimated delivery)
Please note: We can't guarantee these approximate delivery times. These are estimates given by the US Postal Service for shipping services provided by USPS.

BeadBistroCrafts will not be held responsible for delayed/undelivered shipments due to:
~ a holiday,
~ natural causes (such as extreme weather in various parts of the country),
~ an incorrect billing or shipping address provided by the customer.

RARE DELIVERY PROBLEMS
~ It is our goal to fully reimburse you for undelivered packages & your patience and cooperation is appreciated. Refunds will be given for undelivered shipments once our insurance claim process is complete - (when applicable). BeadBistroCrafts will not be held liable for lost or stolen packages if they have shown delivered in the tracking. If this rare occurrence happens to you, we can reimburse you as long as the package was insured. Domestic shipments over $40.00 are always insured, & the option to upgrade to Domestic First Class shipping with Insurance is available at check out. International shipments are always insured. Please note: Reimbursement can only occur with customer cooperation. ~ ~ ~ (please see INSURANCE section below for details.)
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DOMESTIC SHIPPING

** Special FREE SHIPPING PROMO for all Domestic orders (subtotaling $35.00 +)
**** $40.00+ Domestic orders receive
* FREE INSURANCE incase of loss, damage or theft.
* FREE First class shipping.

FIRST CLASS SHIPPING with tracking
~ Estimated 1-5 BUSINESS DAYS for delivery (can take up to 7-10 business days if subject to unforeseen delays.)
~ Flat Rate shipping price for Domestic First Class packages may vary slightly ($2.85 - $3.29) ~ Some items have a special low price shipping rate of $2.85, but shipping will not exceed $3.29

ADDED INSURANCE ~ (SHIPMENT RECOMMENDATION)
~ {LIGHTWEIGHT padded envelopes are at a greater risk for getting lost in the cracks during shipment. Though a lost package is a RARE occurrence; I always recommend making a $40.00+ order to receive the FREE SHIPPING & FREE INSURANCE with your domestic shipment.} Please read INSURANCE policies below to decide if you want to upgrade.

DOMESTIC SHIPPING UPGRADE
~ USPS PRIORITY SHIPPING (DOMESTIC ONLY) ** for FASTER service **
(PRIORITY comes with INSURANCE through USPS for up to $99.00 order value.)
estimated 1-3 BUSINESS DAYS delivery
--- For more specific estimations visit the Priority Mail delivery map page below on USPS.com
https://www.usps.com/priority-mail/map/
Please note: when filing a claim for lost or damaged PRIORITY packages with USPS, we are required to wait 15 days from mailing date before we can start the insurance claim process. We will initiate the insurance claim process & assist as best we can; your patience is appreciated. Please do not throw away any pieces of your shipment if you notice damaged or missing items. {The addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received (including invoice). Addressee may be required to make this proof available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. No proof could result in denial of the claim.}

INTERNATIONAL SHIPPING

* USPS FIRST CLASS INTERNATIONAL Mail
Deliveries generally take between 7–21 business days to arrive, although USPS does not guarantee delivery dates or times. Delievery can take longer for some countries or due to a package being held up in Customs.
~ DELIVERY DELAYS - Shipping times are an estimate only - If your package does not arrive in a timely manner you may want to check with your local customs and/or post office. customs can hold packages for up to 40 days. Your package is considered proprietary information and law prohibits us to call your customs office. We are also not able to see tracking of your package once it has left the USA. However we are happy to assist you as best we can should you need help.
~ DUTIES - Each country has its own import/export duties and restrictions. All duties and taxes are the responsibility of "the buyer" - Please check with your countries importation laws for specific prohibitions, customs fees, excise taxes or VAT fees. We comply with all Import/Export laws, when declaring the value for customs.
~ TRACKING - We are provided with some details of tracking for International orders, however the tracking may not update once the package is in route within your country. We insure all International First Class mail, and refunds are given for undelivered/ damaged packages if buyer complies with POLICY requirements of our Insurance provider.

SHIPPING INSURANCE

~ We are generally very satisfied with USPS as our shipping provider. However, accidents can happen during the shipping process; long after your package is out of our hands. We do offer shipping options with shipping insurance. ~ FOR INSURED PACKAGES ONLY ~~ a refund will be granted once the insurance claim has been filed and accepted by our insurance provider. (customer compliance is required and this is not an instant process.)

INSURED PACKAGE TYPES

*** DOMESTIC FIRST CLASS - orders of $40.00 or more ARE ALWAYS INSURED.
`````{PLEASE NOTE: Domestic orders UNDER a $40.00 total order value WILL NOT BE INSURED. ~ You may choose to upgrade to add shipping Insurance at checkout.}`````
*** DOMESTIC PRIORITY USPS - Shipping with insurance (through USPS) for up to a $99.00 order value. When Insurance coverage is for a USPS Priority shipment, the customer will be the direct party for reimbursement from the package Insurer, which is USPS.
*** INTERNATIONAL FIRST CLASS packages ARE ALWAYS INSURED.

INSURANCE CLAIMS PROCESS
~ In the rare case of a delivery problem, an insurance CLAIM may need to be filed. With buyer cooperation we try to make it as painless as possible.
~ We cannot be held responsible for uninsured, damaged or lost Domestic parcels that have scanned delivered in the tracking. Please contact Jess via Etsy messages if you have any delivery problems.

REIMBURSEMENT
It is our goal to fully reimburse you for undelivered packages whenever feasible & your patience and cooperation is appreciated.
~ We require (from the date of mailing) a specific amount of time to pass before we can file a claim.
20 CALENDAR DAYS for Domestic orders
40 CALENDAR DAYS for International orders
** This amount of time must pass before we can make a claim for a lost package.

* If anything should go wrong during the shipping process, a buyer will need to sign an affidavit via email from our Insurance provider. Refusal to sign the affidavit may result in denial of a claim. If the claim is denied, we cannot reimburse you for a lost, stolen or damaged package. The BUYER IS REQUIRED to sign an electronic affidavit, confirming that he/she never received the package, or confirming damage. Once we receive the returned affidavit the claim process will begin and a full refund will be made once the claim is approved.