We recommend the following to care for your special item from FrostUS . Do not wear your jewelry to bed, in the shower or pool. Always clean your piece with a soft, lint free cloth and store in dry area. Avoid contact with water, lotion, hand sanitizer or oils.

We do our best to provide accurate sizing on all of our items. If you see something you like, but it’s not quite your size, message us and we will try to make it a perfect fit for you. Please keep in mind this may add additional time to process your order.

We want you to be totally satisfied with your purchase from us and will do whatever we can to satisfy you. We except returns or exchanges (if item is available) within 7 days of delivery. We do not accept returns on personalized jewelry, however, if you have a concern or question please let us know so we can help. Return postage is customer responsibility.

We do not accept cancellations since we process and ship our orders quickly.

Computer monitors and tablets may show color variations due to their setting. We also use natural gemstones that vary in color thanks to nature. Natural stones are never identical. They often have color variations and markings. For example, if we list a item as red jasper it can be a dark red or light red because jasper comes in many shades. You can request light or dark and we will do our best to fulfill that with the inventory we have at the time.

These variations make each piece truly one of a kind!

Items offered with gift boxes will be indicated in listing by photo of our gift box or mentioned in the item description. Our beautiful gift boxes are shiny silver with padded cotton inside. When ordering multiple items we try to be responsible about waste and they will be placed in one gift box in most cases. If you need a gift box that isn’t included with the item you purchase there will be a link in the listing to purchase one.

Please understand that due to COVID-19 shipping could be longer than normal. We do our best to get your order to you quickly. You can select first class or priority shipping with USPS. Once a package is placed in the mailbox it is out of our hands as far as how long it takes to get to you. We will not offer refunds because of shipping delays.

Please be sure your address is correct and you have a safe place for delivery. We aren’t responsible for lost or stolen items. We will help you if your order is delayed and file a missing package form when necessary. If USPS tracking says item is delivered we assume it’s delivered. If it’s missing you need to contact your post office.

Yes! We do offer wholesale options! Message us for details.

Tracking does take up to 24 hours to update through USPS. Let’s face it..USPS is having a difficult time and some couriers neglect to scan packages properly. Unfortunately, we have no control on how packages are handled. There have been packages stuck in postal facilities for long periods of time. One big offender we have had is in Syracuse, NY. If your package is stuck for a week or more we will file a missing package form with USPS to attempt to move it along quickly, however it’s not a guarantee that will be the result. Many postal facilities have staffing issues or lacks drivers or both. Please allow plenty of time if you need your order by a certain time.