** All our sales will be sent to the address provided by the customer. Please verify the data before finalizing the operation,
D'castjoyas is not responsible for shipments to erroneous addresses, if that is what we receive from the customer
** Orders will be sent between 2 and 5 business days from the moment the payment is made. Once sent, the customer will be informed and the tracking number of the shipment will be provided when it is made through the post office of Spain, the tracking number does not give the option to see its status, if it is an urgent delivery , You will be able to know the status of your shipment at all times.
** We have three shipping options .:
** IMPORTANT NOTE: To be able to choose and know the cost of any of the three types of shipping, when you go to make the purchase, you have to go to the shopping cart, do not make direct purchase. In the shopping cart you have three shipping options so you can choose the most suitable one.
1.-STANDAR
Our standard shipments are made through certified postal mail; Once this is done, Dcastjoyas Designs can not be responsible for the time it can take to reach its destination, since it is not in our hands, the post-Spain service is very efficient, but the shipments can take almost 30 days. , (although it almost never happens) but it is a probability, so we recommend our clients the option of express shipping, it is a little more expensive, but it guarantees your arrival in 4 or 5 business days and you have the option of tracking . in every moment
THE STANDARD SEND DOES NOT HAVE FOLLOW UP THE PACKAGE IN MUSCHOS DESTINOS (US, PART OF EUROPE, ASIA, OCEANIA, LATIN AMERICA)
Average delivery times for our standard service:
Spain 3-5 business days
Europe: 4-10 business days.
United States: 7-20 business days
Other countries: 10-30 business days
Before / after Christmas, there is usually up to 3 weeks late (from November 15 to January 15).
** 2.-DHL EXPRESS SHIPPING SERVICE:
- USA UU USA US, CANADA, AUSTRALIA and other countries * (check list): All orders sent to those countries will be shipped with First Class Airmail. This priority shipment has a tracking service. Keep in mind that a signature will NOT be required for the delivery of your order. * Saudi Arabia, Aruba, Brazil, South Korea, Hong Kong, Israel, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Dominican Republic, Singapore and Turkey.
- EUROPE and the rest of the world (countries not included above): All orders sent to these countries will be sent by registered airmail. The tracking service is available for most countries (France, Germany, Italy, the Netherlands, Singapore, Brazil, ...). Note that a signal will be required for the delivery of the package. For most countries, in case there is no authorized recipient available, the local postal company will leave a notice. You can arrange a new delivery or pick up the item at the post office indicated on the notice. If this item is not claimed after 15 days, it will be returned to the sender.
Average delivery times for our standard service:
Spain 1-3 business days
Europe: 1-3 business days.
United States: 2-5 business days
Other countries: 2-7 business days
3.- DHL EXPRESS WITH INSURANCE OF THEFT OR LOSS.
The Express Express shipping service is not insured. In the event that the package is lost, they only pay a small compensation that is much lower than the actual value of the order. That's why for gold or high-value pieces of jewelry, we recommend shipping with insurance
***IMPORTANT!! It is essential to provide the telephone number so that DHL can locate it. IT IS NOT ALLOWED TO CHANGE THE ADDRESS ADDRESS AFTER IT HAS BEEN FACILITATED. This means for my fines and surcharges of at least € 10, so it is VERY IMPORTANT TO PUT THE CORRECT ADDRESS. (We appreciate your help and understanding :-))
DELIVERY AND LOSS PROBLEMS
If a shipment made by a courier service has an impact, the resolution time does not depend on us and may take up to 4 months until the courier service responds to our request for information, so Dcastjoyas can only respond once that we have The postal response, under no circumstances
As international mail is affected by various circumstances, we can not resolve cases of delays in delivery, before a period of 30 days, since the package was shipped. Understand that, once the package is shipped, transit times, custom delays and delivery times are completely out of our control.
... IN THE CASE OF LOSS: Certified mail from the post office and DHL IS NOT INSURED. IN THE EVENT THAT THE COMPANY LOSES THE SHIPMENT, DCAST JEWELRY IS NOT RESPONSIBLE FOR SUCH LOSS, and only the corresponding portion will be paid.
For more peace of mind, we offer the possibility of paying the cost of the insurance in case of loss, where 100% of the value of the product is paid. In the following link:
https://www.etsy.com/listing/674894661/suplemento-de-envio-rapido-envio-expres?ref=shop_home_active_1&pro=1&frs=1
PAYMENT OF TAXES AND TARIFFS
Dcastjoyas is not responsible under any concept of customs duties that may have in the countries of destination.
Keep in mind that customers are responsible for the tariffs and / or customs duties that may be incurred by the destination country.
IMPORTANT NOTE FOR UNITED KINGDOM CUSTOMERS: as a consequence of Brexit and by order of the British authorities, no import can be made without the identification number: it can be the passport number or the driving license number if you are private. If you are a company, the VAT will be necessary.
Do not hesitate to contact us for any question, we will be delighted.
