Chapa de acrílico fundido de 3 mm: painel de plástico PERSPEX®, cortado sob medida

Shipping Terms:
Import Duties, VAT & Customs Charges

We want to be clear and transparent about import duties and taxes for international customers:

United States Orders

Standard Shipping is shipped as DDP (Delivered Duty Paid).
Import duties and taxes are included and prepaid at checkout.

Express Shipping is shipped as DDU (Delivered Duty Unpaid).
Any import duties, taxes, or courier handling charges must be paid by the customer upon delivery.

All Other International Orders

All shipments to destinations outside the United States are sent as DDU (Delivered Duty Unpaid).
This means that any import duties, local taxes (such as VAT), and customs clearance fees are the customer's responsibility and may be collected by the courier or local authorities upon delivery.

We are not responsible for these charges, and we cannot provide estimates, as your local customs office determines them.

By placing an order, you confirm that you understand and accept these terms.
Returns & Cancellations Policy

Personalised & Custom Orders

Due to the nature of personalised, custom-made or made-to-order products, we are unable to accept returns, exchanges or cancellations once production has begun.
This includes (but is not limited to):

Custom text or logos
Engraved or printed items
Bespoke sizing, colours or materials

This is in line with:
UK Consumer Contracts Regulations 2013
EU Consumer Rights Directive 2011/83/EU

These regulations exempt personalised goods from the standard 14-day cancellation period.

✅ Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective or not as described, please contact us within 48 hours of delivery. We will happily arrange a replacement or refund where appropriate.

To help us resolve the issue quickly, please include:

Your order number
A clear photo of the item and packaging
A short description of the problem