CALAIS Set of 72 Colors Lace Threads counted cross stitch floss at thecottageneedle.com hand embroidery needlepoint

INTERNATIONAL SHIPPING: I DO ship internationally, but due to recent USPS rate increases, my listings may not show shipping rates to some countries. PLEASE CONTACT me directly via Etsy message to get a shipping quote if you'd like me to ship outside the US.

My goal is to ship orders out within each item's noted estimated timeframe from receipt of payment in a sealed flat mailer, flat rate envelope, bubble mailer, or box with packing material to ensure a safe arrival. All shipments within the United States are sent via USPS First Class, Priority Mail, Media Mail, or Standard Post depending on the type, weight, and size of the package. At my discretion, large orders may be shipped requiring a signature for receipt of package. A tracking number and/or Customs Declaration Number is provided on all packages. Please check your e-mail address on the order for shipping notifications.

Please ensure that your mailing address is a secure location for delivery and is updated before placing your order. Signature confirmation and/or insurance services are available if arrangements are made in advance for an additional fee. Please contact me before purchase to add this service onto your order.

PDF/DIGITAL FILES: PDF files are available for instant download via your "Purchases" folder once payment is received. NO PAPER PATTERN WILL BE MAILED.

Your items will be shipped to the address on the Etsy order unless specified in the "Comments" section of the order.

If an order is returned by the post office because of an incorrect address or the address is undeliverable as provided on your order, the order can be reshipped to a new address for an additional shipping cost.

Please review USPS information (http://pe.usps.com/text/imm/ab_toc.htm) for questions regarding prohibited items and prohibited countries.

Duty/Customs/VAT fees and/or taxes may be charged on shipments outside the USA (including digital files). It is the Buyer's responsibility to pay these fees/taxes. Please contact your country's customs/import agency for duty/tax/fee information as I do not have this information.

I reserve the right to cancel an order and issue a refund for orders to USPS restricted countries.

I am not responsible for lost or stolen packages after your package has been submitted to and accepted/received by the US Postal Service or other applicable shipping carrier. If your order is stolen, please file a stolen mail report with the USPS in addition to a police report with your local Police Department.

If an order is returned because the package was refused by the buyer, a refund may be given minus the amount paid for shipping and fees.

If an International order is returned "undeliverable" and was shipped via Priority Mail International Flat Rate Envelope and/or Small Flat Rate Box, the buyer will be charged return postage charges via a new listing or Paypal invoice.

I am happy to take special orders and they make take anywhere from 1-12 weeks* to ship to you depending on the vendor and/or production time. Please note that special orders are non-returnable and non-refundable. *Sometimes the dyeing of fabric can take longer depending on their dyeing schedule. Please contact me for more information.

If you have any questions about any of my items or policies please do not hesitate to contact me either by sending an Etsy message.