Ready to Ship? - No. All of my items are made to order unless stated otherwise and subject to the processing time stated in the shipping and policies tab and your shopping cart prior to payment.

Changes - As my items are made to order they are customisable so changes to size/colours can be made within 2 days

Cancellations - Under the current processing schedule customers MUST give 2 days notice for cancellations before supplies are ordered/prepared in advance for item completion and shipment when due.
After the 2 day cancellation window, cancel requests will NOT be accepted and will be subject to my after shipment policy. Customers are responsible for acknowledging the listing titles/descriptions and my policies before ordering.

Yes!
I ship all over the world ✈️

Yes!

Rush processing is available to ALL orders either on it's own or with a shipping upgrade which can be selected from the shipping menu during checkout. This service is to make your items sooner than the original processing time stated in store.

Rush processed orders due to my current work are currently 1-2 business day before shipping (possibly longer for 2+ items)

Please note that it is recommended to use rush processing if my order queue is too long and you need you items made sooner. This service does not speed up delivery.

Yes!

All shipping options include tracking.

*Your Shipping Options *
Standard Delivery - Default all countries

* Upgrades *
Special Delivery 1pm (UK only)
Expedited Delivery (Parcel Force, UPS or FedEx) - Fastest (International)

Standard UK
🔹3-5 business days

UK Expedited
Next business day guaranteed

Standard International
🔹7+ business days

International Expedited
1-3 business days guaranteed
***PLEASE NOTE - the expedited option won’t reflect the faster delivery date in your shopping cart.

🔹note that these timescales are 'estimated' targets from Royal Mail.

Mail is subject to different handling procedures worldwide.
Customs checks and/or other conditions may occur (ie: hand instead of machine sorting, strikes, seasonal load increases/backlogs, extreme weather conditions etc). For some mail as a result, delays may occur. In the instance of delays, starting from the date of shipment.
Please allow 35 calendar days for delivery (25 for UK)

I recommend allowing 1-2 inches for a comfortable fit.
Babies and children come in all shapes and sizes as we all do! I prefer to work with measurements for this reason so just get in touch if you need to discuss sizing further. Please note that prices are determined by the hat size.

Preemie (Tiny Newborn) - 10 to 12 inches
0 to 3 months (Newborn) - 12 to 14 inches
3 to 6 months - 14 to 16 inches
6 to 12 months - 16 to 18 inches
12 to 24 months - 18 to 19 inches
2T to 4T - 19 to 20 inches
5T to Teen - 20 to 22 inches
Adult Size - 22 to 24 inches

I can make all of my designs in any size from preemie to adult if you wish to have something specific, that includes custom colouring, change of materials, monograms and brand new custom designs. Just contact me on Etsy to share your preferences and build your customised listing!

http://www.etsy.com/shop/babamoon

~WHOLESALE~
I offer wholesale rates for large bulk purchases of my items starting from $300min purchase and a minimum 1 bulk purchase per year.
Please contact me for further details.

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During peak periods and holiday seasons the processing schedule may be longer than estimated due to increased quantities of orders and message volume. I always work as swiftly as I can to try and get everyone's orders out asap.

Please be aware that if an order hasn't been marked as shipped and a shipment notification hasn't been received, your order is NOT ready to ship just yet. I cannot offer status updates due to an increased workload during these periods where completing orders takes a priority.

Messages are usually answered in a couple of hours, however during busy periods it may take up to 48 hours to reach and answer messages.

Please be aware that although I do my best to ship items on schedule, delivery services all over the world on rare occasions may experience transit delays, for standard delivery, and on rarer occasions for the expedited services.

I base my store’s delivery estimation on the postal providers stated delivery estimates from their websites, so I advise customers to please be patient for any transit delays experienced if they occur, and to get in touch if you have concerns. All orders have tracking so you can stay up to date with your order’s progress.

Standard delivery can be upgraded to expedited delivery in my store cart when placing your order, should you need your item to arrive urgently.