To minimize any issues, if you have any questions about the item before you purchase, you can email me and I am quick to respond. If you want to exchange your item, email me for specific info on that particular item but my policy is usually that I will accept something unused/undamaged within 7 days and I will refund your money minus the shipping + my paypal and etsy fees for the item (usually about $5 depending on price of the item)+ an additional $10 for relisting/handling. Thank you!

I use all reused (the best way to recycle) packaging so we can minimize our mark on the environment. I ship your items with ample padding and care to be sure that they do not arrived ruffled. I ship out 7-21 business days after payment depending on item. I am based in Los Angeles and it can take about 2-12 days for regular domestic shipping once it departs depending where you live. Some clients in California have received their order in 1-2 days. Another example of shipping time is I recently sent to the east coast and it took 6 days. A package to Hong Kong recently took 6 days as well. To Australia, it has taken 9-17 days. To the UK it has taken 10 days. If you need it sooner or want to check if it can make it by a certain date, let me know in your message. For super speedy deliveries, I can do express or priority shipping, just add it when you check out. Holiday times have slower postal turnaround times. Or if you already have a fedex or ups number, I can use that to ship as well, just let me know in the message and I can ship that day or the next day after it is made. USPS Overnight Rates for overnight are $58 for my items - USPS guarantees overnight-2 day. I am able to track your shipment if it is domestic and paid for by paypal or if you choose fedex/ups. IMPORTANT: Some countries (like UK) impose their own duty and VAT Taxes. You are responsible for these charges. I have not found a way around them, I'm sorry! Also if you want insurance, just email me and we can work that out too. Thanks so much!

I also give discounts for bulk orders (for example you have bridesmaids needing the same item) and I also will do designs in desired colors or styles to match your look. Just let me know colors or what you like and I can make you a custom design! They can be done usually in a week or two depending on what you want. Unfortunately custom color orders will be more expensive than my regular items because I buy feathers in bulk for my current designs.