Please review your order and make sure you have provided us with the information to sew your item. We need to know the last name initial for women as it goes in the middle and is larger. If the order is for a man, please tell us in the notes to seller as the last name initial is last and all letters are the same size.
We ship very quickly, changes to an order are not possible after an order is submitted. We may actually have your order in production in 10 minutes or less.
If you do not provide a font choice, we will sew the font that is in the picture of the listing. We will try to reach out to you via email. But we must have a response within 3 days.

Shipping charges are to one location only.

Specific sizing for all our clothing items is listed in the item itself under description. We also provide sizing charts when applicable. Once we monogram an item, it is not returnable.

Please make sure you give us all the info we need to sew the item. Review your order and make sure we have a name or initials, thread color and font selection. Not providing all the information will hold up your order. If you do not provide a font or thread color, we will use the font and thread in the picture of the item.
We need to know the order of the initials you provide. Please specify the last name initial. If we are unable to reach you via email in regards to the order of initials, we will sew in the order given. If the initials are DTP, we will assume the P is the last name and it will be placed in the middle and be made larger for a woman. Please review your order and make sure we have this information

We do not accept returns for used items or items that have been personalized unless we are able to determine that we monogrammed the item incorrectly according to the order. If we have monogrammed a defective item, we will replace it but we will not be able to change the monogram font or thread color
A defective item is one that comes to us in a defective manner, It is not a bag that has been ripped or torn due to too overloading the bag with too much stuff. At our sole discretion, we may request an item to be returned for a refund at the buyers expense. Defective items will be issued an RMA number and will need to be returned before we reship another item or issue a refund. We do not refund until the item is returned.

Size of Monogram

The size of the monogram of the items shown in the photos is approximate for the monogram. Short names will sew larger than a name with 9 letters. Our standard sew is approximately 2.5 x 5, which is standard monogram protocol, for a name unless the name has alot of characters, then it is smaller. There are thousands of combinations of fonts and letters. It is not possible to guarantee a sew size as it is dependent on the number of letters as well as the font and capitalization. This is all a function of the software and the length and height are dependent on each other. If we are given two names to sew, we generally reach out and ask if they can be stacked which allows us to sew larger.

We must now ship on the expected ship day. We can no longer hold an order waiting on a response to our emails in regards to your custom/personalized orders. We strive to offer excellent service and have over the last 7 years. Please check your Etsy mail as this is our only mode of communication on your custom/personalized order to make sure we are sewing what you asked for. We do have orders with no name or initials. no thread colors, no fonts. We want your order to be perfect, so we need your help on occasion. Thank you for helping us make your order perfect.