Please read each listing for shipping options. Items shipped via USPS Priority Mail include insurance for loss or damage. Items shipped via USPS 1st class do not include insurance and we are not liable for loss or damage.

Please ensure that your DELIVERY address is correct when placing your order. Requesting an address change afterwards will cause your order to be cancelled so you can correct your details.

For all items which ship via USPS we will send you a tracking number with your shipping notification through your Etsy account. Once the package in the hands of the USPS it is out of our control and we are not responsible for delivery.

Please check your tracking number with the online USPS system for status of items. (please check the USPS website for the most accurate tracking information - sometimes the Etsy tracking tool does not have full details listed.)

If there is an issue with delivery, contact the USPS. We cannot do anything about a package not being delivered, only the Post Office can!

Our larger cutting boards, stones and heavier items are shipped via USPS Flat Rate boxes as this is the most economical method. Many other items have the option of 1st Class or Priority delivery for you to select upon checkout. If you're in a hurry but forgot to upgrade your shipping, we have shipping upgrades available as a separate purchase in our store.

** FREE SHIPPING IS TO A SINGLE U.S. ADDRESS ONLY **
We will not split orders into separate packages to separate addresses. The free shipping offer is to a single US address only. Standard shipping only; upgrades to next class of shipping (ie. USPS 1st Class upgrade to USPS Priority) are available for purchase only and are not included in the Ship Free offer.

We are happy to ship most items internationally, except Germany. Due to German packaging laws we do not ship to that country. Otherwise, if your country is not listed as an option for shipping, please email us and we will let you know if it is available for shipping to your location.

FAQ:
Q: How do I add my details for personalization?
A: List your text/dates/recipe name in the Personalization field when you check out.

Q: How do I get a copy of my recipe to you?
A: All details are in the listing, but you can email your image to info@ladymaggie.com with your order# in the subject line. Please review the listing for the image requirements.

Q: Can I see what the recipe will look like on the board?
A: Yes! We always send you an artwork proof for approval before engraving.

Q: Is the recipe on the engraved cutting board permanent?
A: Yes! We engrave the recipe - this is not printing and will never wash off.

Q: Do you combine shipping?
A: Yes! Etsy's shipping calculator will calculate a total, but if when we package the items the shipping is less than that, we will refund the difference.

Q: When will my item ship?
A: There is an estimated processing time listed for all items. Stock items ship in about 3-5 days. Personalized items like ornaments and keychains require 5-7 days. Custom items like cutting boards are created when ordered, so take longer - about 1-2 weeks.

Q: This is a gift - can I send a message with it?
A: Yes! Select the "Gift Item" option - no receipt will be included in the package but any message you type will be. If you do not include a message it will simply read "A Gift For You!" to the recipient.

Q: Do you offer discounts for large orders?
A: Yes! We often work with realtors, corporate event planners, brides and wedding planners to fulfill large custom orders. We can often create a custom one-of-a-kind item for the special day. Please email us at info@ladymaggie.com or contact us through Etsy conversation to enquire.

Q: Do you offer wholesale discounts?
A: Yes! We work with retail shops, online shops, subscription box companies and wedding planners throughout the US. We do require your resale tax ID to verify your reseller status before offering Wholesale terms. Please contact us to find out more.