I am open to a layaway plan for more expensive items with a combined value of over $100 (including shipping). This way you can split your payments over a period of time between 1 and 3 months. We will agree the payments at the beginning and then your first payment reserves your item.
Please note that after you begin your payments I am unable to refund you or cancel the transaction as the item is reserved for you and unavailable for sale to anyone else. The item will stay on reserve until you finish your final payment.
I will consider offers on single or multiple purchases on any of my items. It's always worth asking me!
Don't forget that combining shipping on multiple purchases delivered to the same address can give significant savings.
I offer all of my returning customers a 10% discount off their next purchase.
The quickest and most reliable shipping I offer is using the Colissimo service. Shipping times with Colissimo are 5 - 8 working days from dispatch to delivery. If you want to add this service to your order please purchase the Colissimo upgrade.
If you want a quotation for a quicker service please contact me before your purchase as these services are very expensive.
Please always contact me via Etsy conversations, this way I can link your message easily to your order.
Once you have ordered, please continue to check your Etsy conversations, just in case I need any further information (such as a contact phone number) in order to ship your item.
Your right to cancel starts when you place your order and ends 14 days from the day you receive it. To cancel an order Histoires must be notified either via Etsy message or by email. For EU buyers, a link to a withdrawal form will be included in your receipt email. You are welcome, but not required, to use this form.
Once your return is authorized, you have 14 days to send the goods back. I recommend you send it with a proof of return, such as a tracking number. I will send the refund within 14 days of receiving the returned item via the original method of payment.
I will combine shipping on multiple purchases wherever possible.
If you want an exact price for shipping on your order please contact me before you buy so that I can set up a custom listing for all the items you want with the correct shipping charge.
Please note that it is not always possible to combine shipping on large / heavy / fragile items as the economical La Poste service has an upper limit of 2kg. It may actually be cheaper to send 2 or more separate parcels if the items are very heavy.
Yes! I am happy to reserve items for up to a maximum of 1 month. If you would like to reserve an item I will ask you to pay 10% deposit.